Import Authority is an automotive repair shop that has provided honest, reliable, and fair-priced service since 1994. The shop has won awards and been named Tallahassee’s Best Automotive Shop. It offers quality, value, and service on a personal level for imported vehicles, though it does not service BMWs. Reviews consistently highlight the shop's professional, courteous, and honest service. Customers describe the staff as friendly, trustworthy, and thorough, often going above and beyond. The mechanics are praised for their skill, creative thinking, and patience, calmly talking customers through every part of a repair. Many note the fantastic customer service, with the team being communicative and ensuring work is resolved quickly and satisfactorily. They are recognized for doing extra work without being asked and for working with customers on affordable repair plans. Customers feel they are not given a run-around and highly recommend the shop as the best in town, worth the cost of labor.
Import Authority took amazing care of us. They were able to diagnose our A/C issue and repair it the same day. Their customer service was amazing, very professional and knowledgeable. I highly recommend them to anyone looking for a shop to take great care of your vehicle. Thanks guys!
June 2026
Super helpful employees who are always honest, caring, and knowledgeable. They have reasonable pricing, explain everything clearly, and make the whole process stress-free. Highly recommend!
November 2025
Go for it. Humble and Straight Forward guys. I like them. I think Chip had a hard time explaining me the axile tire key he was looking for, lol :-D
