Boost Mobile offers the latest 5G devices and prepaid phone plans powered by their wireless network at their store located at 3000 Moncrief Rd in Jacksonville, FL. Customers can find great deals on new phones from top brands like Apple, Samsung, and Motorola. While the store experienced some system troubles in February that caused billing issues for some customers, the staff provides excellent customer service. One long-time customer praised the employee who helped them, describing him as "VERY friendly and helpful" even while dealing with a distracting toddler. Another customer, who had recently lost a family member, shared how a Boost employee named Felicia went above and beyond to assist her, even using her own money to ensure the customer could get the phone she needed during a difficult time. Boost Mobile's commitment to resolving customer issues is further demonstrated by the caller who noted this was the only Boost location that answered the phone, suggesting the staff deserves a raise for their responsiveness. Overall, Boost Mobile provides a fresh take on wireless services, with a focus on meeting customer needs through knowledgeable, friendly, and caring employees.
Best customer service I've experienced with a cellphone company. I went in there on a budget and not only did D meet my budget, she put me on a plan that saves me money every month and I left with the cutest case!
March 2022
The employee seemed new but he was VERY friendly and helpful. We came to him with 2 out of the box scenarios and he helped us easily even while my toddler was being distracting. Thank you!
March 2022
Love this boost mobile. She will help you anyway she can
