Chase Bank has received mixed reviews from its customers. Some visitors reported poor experiences, noting a lack of acknowledgment from staff and extended waiting times without assistance. A customer entered the branch with specific questions about maturing CDs but felt ignored, as employees were engaged in their own conversations and did not offer help. In contrast, other customers praised the service at this branch, especially highlighting the exceptional support from staff members like Ms. Brenda Lloyd. Many appreciated the welcoming atmosphere and knowledgeable assistance provided by employees, particularly in sensitive situations. One customer noted the respectful handling of their account changes after a personal loss, commending the staff's compassion and thoroughness. Overall, while there are concerns about customer service at times, many also recognize the positive experiences and competent staff at this Chase Bank location.
Consumer Banker Marquis Williams was very helpful in assisting me with my account. He was very professional, knowledgeable and friendly.
June 2026
Had an appointment with Kyle Crump today & he was incredible! The hospitality and customer service was great! Rocio is also great as well!
May 2026
Brenda is a top notch employee. Chase is lucky to have her representing them. She is knowledgeable and goes out of her way to explain, educate, and make herself available, and is always professional.
