Truist, formerly SunTrust, has built a strong reputation for providing friendly and professional banking services. Customers appreciate the knowledgeable staff who make the process of opening business accounts smooth and easy, with some noting the staff's effort to understand their needs and offer personalized assistance. The team at the 3825 South Dale Mabry branch is especially praised for their friendly approach, making clients feel valued and offering the security and benefits of a large bank while maintaining a small community bank feel. Long-term clients highlight the consistent good service, although some mention occasional waits and rare concerns such as security issues with access to safety deposit boxes. A few customers experienced minor issues, like unexpected fees or mistakes with deposits, but overall, the bank's staff are seen as helpful and dedicated. Truist is highly recommended for both personal and business banking needs.
Always a little wait. A few years back they allowed someone to access my security deposit box who was not on as a signer or registered by me to have access.
April 2023
Normally always a issue with the deposit side of ATM, the inside is slow at helping, just not like the older days at SunTrust, it's a shame that their Google rating is so low that just tells you that it's gone downhill bad
December 2022
It takes what seems to be a long time to make a simple deposit through the drive thru. Otherwise, no issues.
