Metro by T-Mobile at 13508 University Plaza St is noted for its excellent and friendly customer service. Reviews consistently highlight staff members who are helpful, amazing, and super helpful, providing good customer service with good energy. Customers report that the employees are sweet and walk them through solutions, fixing issues right away with smiles and laughter. The store handles a variety of needs including new phones, wifi issues, and billing problems. They are known for giving the best deals and outcomes that don't break the bank. Many customers recommend this store for its great service and excellent phones, with some stating it is the only location they will visit due to the positive experiences that make everything right.
Great store, Silkin and Akmed were both extremely helpful in canceling my old carrier and adding a 2nd line. They patiently walked me through the process 😁😎
April 2026
Super nice and helpful staff and clean store highly recommended this location
September 2025
Good customer service from Ady She helped me a lot with problems on my phone Please she was sweet from 1 to 10 she's worth a thousand
