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“Professional customer guidance with thorough product knowledge and efficient responses for inquiries. Patience while exploring best options for guest's needs; and, explanation of placing order, for payment and delivering the purchase.
With website references, my purchase was totally completed via
phone with Sam.”
“Our sales representative, Juan Flores, was absolutely exceptional. He is incredibly knowledgeable, patient, and truly outstanding at his job. My wife and I were both there, and he guided us to the perfect products with confidence and expertise. He understood the materials, the background, and every detail — and he met every one of my wife’s needs, even though she can be very indecisive.
Juan is the first person who has ever made her feel completely comfortable and confident during a purchase. We left extremely happy with both our selection and our delivery date.
He is the kind of professional you stay loyal to — the person we will always return to and follow up with for future purchases.”
10AM - 6PM
1738 W 49th St Ste 6, Hialeah
Mattress Stores
“I wanted to take a moment to share what a great experience I had at your store in Hialeah
From the moment I walked in, both times I was greeted warmly and treated with professionalism and respect from Juan & also Jose . The staff took the time to answer all of my questions, listened to my needs, and helped me find the right mattress without making me feel pressured. Their knowledge, patience, and genuine desire to help made the entire shopping experience enjoyable.
It’s refreshing to receive such outstanding customer service, and I truly appreciate the effort your team put into making sure I was comfortable and confident with my purchase. Because of this experience, I will gladly recommend Mattress Firm to my family and friends.
Please pass along my sincere thanks and recognition to everyone involved. Great employees deserve to be recognized for the excellent work they do.
Thank you again for such a wonderful experience.”
“Margarita was awesome !!!! Great customer support. I called first to ask questions she was very knowledgeable and then I went in person and she knew exactly what to show me. I was in and out in less then 25 min.”
“My wife and I recently visited Seb Mattress, and I can honestly say it was one of the best shopping experiences we’ve ever had. Sebastian took the time to walk us through everything in a way that was easy to understand, and we never once felt pressured. Instead of just trying to sell us something, he focused on educating us about the different materials, construction, and what would actually be the best fit for our needs.
What stood out to me the most was how genuine and patient he was. He answered all of our questions, made sure we were comfortable with every decision, and treated us with a level of respect that you don’t always find in retail anymore. You can tell he takes pride in what he does and truly cares about his customers having a great experience.
My wife and I left feeling confident, informed, and really happy with our purchase. If you’re looking for a mattress and want someone who actually knows their stuff and treats you right, I would highly recommend stopping by Seb Mattress and working with Sebastian.”
“We had the best experience at Mattress Firm with Milton helping us! I learned so much about mattresses from him. He was extremely accommodating and listened to what our needs were and gave great recommendations. We walked out with our absolute dream mattress! If you are in the market for a mattress this is the place you need to come to!”
“Been searching for a new mattress for some time now but haven’t been able to pull the trigger on one, mostly because everywhere I go, the staff is unwelcoming, inattentive or just untrained on the products they sell. I came today to Tempur-pedic and had the surprising pleasure of speaking with Brian… he didn’t just welcome me in, he was genuinely happy to see me, he took his time explained every detail. In basically spent the entire afternoon trying mattresses until I found exactly what I was looking for. Needless to say I bought my new mattress and couldn’t be happier with my choice. Thank you Brain for making this an easy and fun experience.”
“What amazing customer service! Omar is extremely knowledgeable and loves to educate you how to properly use the product. This is not our first purchase at Relax the Back, we truly appreciate extra value of the human touch and time provided to explain what is best for us. This time we came back and bought the LiberNovo desk chair. As always, Omar took his time and explained everything. Highly recommended!!”
“We visited the store looking for the perfect mattress and found one we absolutely loved. The moment we tried it, we knew it was the right one.
Juan made us feel very confident about our choice. He was not pushy or aggressive at all, which we really appreciated. We had previously gone to the store next door, where they told us we weren’t “thin enough” and needed a very firm mattress, so the contrast was huge.
Juan took the time to explain everything clearly, answered all our questions, and also offered us great deals and excellent service. We truly felt taken care of.
I would definitely recommend working with him when choosing your new mattress. Once we’ve had some time to sleep on it, I’ll come back and share an update.”
“It was a very surprisingly pleasant experience from the moment I walked in with my wife. The team was very busy and Jeffrey made sure I he acknowledge me and ask me to please give him a few minutes. He answered every question and was very patient and took his time with us. Also Jaime helped us with answering some additional concerns. I have to say they treated us as Mattress Firm were their own business. Very different from other places that we went to see mattresses on that day.”
“I recently went to Rooms to go and Javier was very kind and patient, he helped me find just what I was looking for . Excellent service ! Will definitely be back.”
“This was my first time purchasing furniture for my apartment. I was helped by Jose. He was so helpful and informative. I loved how smooth he made the process. Thank you again for helping me find the perfect furniture!”
“Juan and Mattress Firm team has been customer service oriented, helping us to choose the right bed for our needs and supporting us every step to accomplish this goal! We have purchased all of our mattresses here and we are a happy customers! Highly recommended!!!”
“Jason is super special... he shows knowledge of the product he offers and most importantly, he empathizes with the client in such a way that they feel satisfied all the time.
Jason perfectly understands what the need to satisfy is and adapts his product to the measure of said need, making the sale a very pleasant act for whoever wears it.
He is super spectacular!!!
Jason is super special... he shows knowledge of the product he offers and most importantly, he empathizes with the client in such a way that they feel satisfaction all the time.
Jason perfectly understands what need to satisfy and adapts his product to the extent of said need, making the sale a very pleasant act for whoever wears it.
It is super spectacular!!!”
“I wish I could leave the same review twice so I can give Monica Romero 10 stars. My mom surprised me with a Sleepy's mattress she bought online. It is HORRIBLE. Two nights and I have the worst back pain. I went into the store with an emergency and came out with a great deal. Monica took her time to hear my issues and helped me find the perfect new, new bed. Never buy online. They don't resolve any issues. Always speak to a true sleep expert.”
“Hello everyone, our experience at Doral Mattress Firm was amazing! Our sales woman Mariana made sure we left satisfied and excited for our new mattress. Her attention to detail was exceptional, making sure she narrowed down our wants and needs. We ended up purchasing the most comfortable Tempur-Pedic tailored to our needs. THANK YOU MATTRESS FIRM AND THANK YOU MARIANA!”
“El Dorado calle 8 Boulevard, what a great place and great shopping experience . But none of that would have been possible without Jose Angel Argudin, who with his professionalism and expertise , Excellent customer service and moreover excellent way of approaching clients, going the extra mile to really make you feel you have come to the right place . We really need more people like Jose Angel.
Thank you for stepping in making the difference .”
10AM - 6PM
3301 SW 22nd St Ste 102B, Miami
Mattress Stores
“From start to finish, Luis went above and beyond with outstanding expertise. He was knowledgeable, attentive and had excellent recommendations. I highly recommend Luis at the Miracle Marketplace location. Thank you Luis for your professionalism and expertise!”
“Frank made the experience great. He answered our questions and truly provided help full suggestions and information that made our purchase easy and comfortable. We are excited for the delivery of our new bed and frame. Again, Frank did an amazing job. If you are in the Kendall area and need a mattress, ask for Frank at the Dadeland West Store.”
“We had a great experience at this store! Juan and another team member (whose name I unfortunately forgot—sorry!) were both fantastic. They took the time to understand exactly what we were looking for for our toddler son and helped us find the perfect mattress within our budget.
The customer service was outstanding, and we left the store feeling confident and happy with our purchase. If you’re looking for a mattress, I highly recommend this store—not only for their great selection and prices, but especially for their amazing team!”
“My wife and I had planned to visit several stores and try out diffrent mattreses to find the right one for us. However, it was not necessary. Frank and other staff member answered all our questions and provided the necessary advice, and we ended up finding the petfect mattress. They were vey friendly a true sleep experts.”
“Thank you Maria! You helped us find our mattress and the customer service was impeccable. If you want a good explanation of the different types and someone that’s patient while you try every mattress definitely go see Maria. She makes you feel comfortable and make sure you are satisfied. Thank you again for the true Sleep Expert experience.”
“Kevin was such a huge help in helping me find the perfect mattress and even in helping me struggle in putting the mattress in my car lol. Amazing customer service.”
“Maria, the sales lady who was helping me, was one of the kindest people I’ve met! I really enjoyed working with her and I would for sure go again, and look for her to work with!”
11AM - 7PM
13755 N Kendall Dr, Miami
Mattress Stores
“Excellent experience at the Kendall location! Luis was incredibly professional, knowledgeable, and provided great guidance throughout the process. He helped us find exactly what we needed, and we never felt pressured. We also took advantage of the 4th of July savings, which made the experience even better. Highly recommend!”
“Fernando Gonzalez was awesome in assisting with product selection. Afterwards he assist on making sure i received my future accordingly. Well deserved 5 star service. I had to retain his business card for future purchases.”
“Brian mezquia helped us and we had an amazing experience and made the process very simple. I’d definitely recommend going to this store and asking for his help”
“Karina was very friendly, knowledgeable and helpful. She had lots of patience while I was choosing my mattress. She answered all my questions. It was a very positive experience.”
“Excellent service, amazing prices, top notch brands. Customer service was personalized, transparent and direct. On my 3rd mattress now will not hesitate when I need my fourth. Thank you Miguel”
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“We decided to purchase a new mattress on Father's Day. We spent a lot of time with Shaun deliberating the different mattresses as well as adjustable bases. He was knowledgeable and thorough. We received our order yesterday and could not be more pleased. The mattress is great and the adjustable base is superb. Even though we spent time and money to make the right choice, I would highly recommend Mattress Firm to meet your needs and more🩷”