Mattress Stores near West Miami, FL

“Great home goods store. They have a wide variety of items, good prices, and beautiful, useful things for decorating and organizing your home. The staff is friendly, and there are always new options available. Highly recommended if you want to give your home a special touch.”

“Perfect service, I came in an emergency and got the personal mattress I was looking for, they offered me several options and I bought 2 units. I highly recommend this store, it is very stocked and has several prices and options.”

“Our sales representative, Juan Flores, was absolutely exceptional. He is incredibly knowledgeable, patient, and truly outstanding at his job. My wife and I were both there, and he guided us to the perfect products with confidence and expertise. He understood the materials, the background, and every detail — and he met every one of my wife’s needs, even though she can be very indecisive.

Juan is the first person who has ever made her feel completely comfortable and confident during a purchase. We left extremely happy with both our selection and our delivery date.

He is the kind of professional you stay loyal to — the person we will always return to and follow up with for future purchases.”

“I wanted to take a moment to share what a great experience I had at your store in Hialeah

From the moment I walked in, both times I was greeted warmly and treated with professionalism and respect from Juan & also Jose . The staff took the time to answer all of my questions, listened to my needs, and helped me find the right mattress without making me feel pressured. Their knowledge, patience, and genuine desire to help made the entire shopping experience enjoyable.

It’s refreshing to receive such outstanding customer service, and I truly appreciate the effort your team put into making sure I was comfortable and confident with my purchase. Because of this experience, I will gladly recommend Mattress Firm to my family and friends.

Please pass along my sincere thanks and recognition to everyone involved. Great employees deserve to be recognized for the excellent work they do.

Thank you again for such a wonderful experience.”

“Margarita was awesome !!!! Great customer support. I called first to ask questions she was very knowledgeable and then I went in person and she knew exactly what to show me. I was in and out in less then 25 min.”

“My wife and I recently visited Seb Mattress, and I can honestly say it was one of the best shopping experiences we’ve ever had. Sebastian took the time to walk us through everything in a way that was easy to understand, and we never once felt pressured. Instead of just trying to sell us something, he focused on educating us about the different materials, construction, and what would actually be the best fit for our needs.

What stood out to me the most was how genuine and patient he was. He answered all of our questions, made sure we were comfortable with every decision, and treated us with a level of respect that you don’t always find in retail anymore. You can tell he takes pride in what he does and truly cares about his customers having a great experience.

My wife and I left feeling confident, informed, and really happy with our purchase. If you’re looking for a mattress and want someone who actually knows their stuff and treats you right, I would highly recommend stopping by Seb Mattress and working with Sebastian.”

“Had a great experience here! Allan my Sleep Expert (title fits!) was very knowledgeable, kind, hospitable, honest, and patiently explained all the various mattress options. As a Wedding and Event DJ in Miami, South Florida, Key Largo, Islamorada, the Florida Keys, and Southwest Florida, I really appreciate this combination and the nice layout of the store! We spend 1/3 of our lives in bed (8 hours/day), and getting the right mattress is sooo important. They won't steer you wrong here and have excellent financing, sleep trial, and price protection programs. Highly recommend!!”

“We had the best experience at Mattress Firm with Milton helping us! I learned so much about mattresses from him. He was extremely accommodating and listened to what our needs were and gave great recommendations. We walked out with our absolute dream mattress! If you are in the market for a mattress this is the place you need to come to!”

“Been searching for a new mattress for some time now but haven’t been able to pull the trigger on one, mostly because everywhere I go, the staff is unwelcoming, inattentive or just untrained on the products they sell. I came today to Tempur-pedic and had the surprising pleasure of speaking with Brian… he didn’t just welcome me in, he was genuinely happy to see me, he took his time explained every detail. In basically spent the entire afternoon trying mattresses until I found exactly what I was looking for. Needless to say I bought my new mattress and couldn’t be happier with my choice. Thank you Brain for making this an easy and fun experience.”

“What amazing customer service! Omar is extremely knowledgeable and loves to educate you how to properly use the product. This is not our first purchase at Relax the Back, we truly appreciate extra value of the human touch and time provided to explain what is best for us. This time we came back and bought the LiberNovo desk chair. As always, Omar took his time and explained everything. Highly recommended!!”

“I recently went to Rooms to go and Javier was very kind and patient, he helped me find just what I was looking for . Excellent service ! Will definitely be back.”

“This was my first time purchasing furniture for my apartment. I was helped by Jose. He was so helpful and informative. I loved how smooth he made the process. Thank you again for helping me find the perfect furniture!”

“Juan and Mattress Firm team has been customer service oriented, helping us to choose the right bed for our needs and supporting us every step to accomplish this goal! We have purchased all of our mattresses here and we are a happy customers! Highly recommended!!!”

“I had an outstanding experience thanks to Damian! From the moment I walked in, he took the time to understand what I was looking for and helped me find the perfect mattress for my needs. He was knowledgeable, patient, and never made me feel pressured into making a decision.

Damian’s customer service was truly exceptional. He answered all of my questions, explained the differences between the mattresses, and made sure I felt confident in my purchase. It’s rare to come across someone who genuinely cares about helping customers the way he does.

If you’re looking for a new mattress, I highly recommend asking for Damian. He made the entire experience easy, enjoyable, and stress-free. Thank you again for all your help!- Doris”

“I highly recommend this store for anyone who is interested in purchasing a mattress. Ana who assisted me with my purchase is excellent. She is very professional and very knowledgeable on the wide range of mattresses available. She's also an extremely nice person and she was a pleasure to work with.”

“UPDATE: I changed my review from 1 star to 5 stars because, after I posted my original review, corporate reached out and requested additional photos of the mattress. I promptly provided the photos, and my warranty claim was approved the very next day.

While it’s unfortunate that it took a negative review to get a response, I appreciate that the issue was ultimately resolved. I’m happy to report that my replacement mattress is scheduled to be delivered this Friday.

Thank you to everyone who assisted in getting this matter settled.

I am writing this review about Mattress Firm as a corporation, not the Doral store location. The employees at the Doral store have been extremely helpful and have genuinely tried to assist us throughout this process. Unfortunately, the issue lies with the company’s handling of our warranty claim.

We purchased a high-end Beautyrest Black mattress in February 2025, spending nearly $5,000 with the expectation that it would provide years of comfort and support. Instead, within less than a year, the mattress began to sag significantly, causing worsening back pain. Even employees at the store acknowledged that, on occasion, customers may receive a defective mattress.

Two months ago, when we returned to Mattress Firm to purchase a mattress for our son, we were informed that they no longer carried the same Beautyrest Black model because it had been experiencing defects and customers were returning them.

We have carefully followed every instruction and policy provided by Mattress Firm to submit our claim. We have sent multiple photos showing the measurements of the indentations using a ruler, exactly as requested. Yet, despite complying with all of their requirements, we continue to be told that the evidence is “not enough.” We have repeatedly asked for a representative to come inspect the mattress in person, but our requests have gone unanswered.

At this point, it feels as though our concerns are falling on deaf ears. It is incredibly disappointing that a company can so easily sell you a product, but when it comes time to honor a warranty and exchange what appears to be a defective mattress, they make the process so difficult that customers eventually give up.

A $5,000 mattress should not deteriorate in less than a year. We are simply asking Mattress Firm to stand behind the products they sell and do the right thing by honoring their warranty commitment.”

“El Dorado calle 8 Boulevard, what a great place and great shopping experience . But none of that would have been possible without Jose Angel Argudin, who with his professionalism and expertise , Excellent customer service and moreover excellent way of approaching clients, going the extra mile to really make you feel you have come to the right place . We really need more people like Jose Angel.
Thank you for stepping in making the difference .”

“We are long time customers of Matress Firm, this is our third purchase and we have always experienced great service and fair pricing. Jaime, located at the Kendall store near 127th Ave was extremely helpful, friendly and patient. We priced the Matress of our choice in other places but frankly although we perhaps could have saved a few hundred dollars, we decided to purchase from Jaime because remaining loyal to his service and his impeccable attention to our needs was worth much more than saving a bit of money. We absolutely recommend this company but especially Jaime, who will surely go above and beyond to assist with anyone’s purchases.
Will remain grateful customers and absolutely will return for any future purchases”

“From start to finish, Luis went above and beyond with outstanding expertise. He was knowledgeable, attentive and had excellent recommendations. I highly recommend Luis at the Miracle Marketplace location. Thank you Luis for your professionalism and expertise!”

“Frank at the Coral Gables store was excellent, very trained and knowledgeable salesperson who patiently assisted us in mattress and pillow selections and even got the mattress delivered the next day. We appreciated the service again with Mattress Firm.”

“We had a great experience at this store! Juan and another team member (whose name I unfortunately forgot—sorry!) were both fantastic. They took the time to understand exactly what we were looking for for our toddler son and helped us find the perfect mattress within our budget.

The customer service was outstanding, and we left the store feeling confident and happy with our purchase. If you’re looking for a mattress, I highly recommend this store—not only for their great selection and prices, but especially for their amazing team!”

“I had a great experience working with Jorge Barriere. From the moment I walked in, he was focused, knowledgeable, and genuinely helpful without being pushy. He took the time to understand exactly what I needed, explained the differences between options clearly, and made the whole process simple.

What stood out most was his professionalism and patience. He wasn’t just trying to make a sale—he made sure I was confident in my decision. That level of attention is rare.

If you go to this location, I highly recommend asking for Jorge Barriere. He made the entire experience smooth and worth it.”

“My wife and I had planned to visit several stores and try out diffrent mattreses to find the right one for us. However, it was not necessary. Frank and other staff member answered all our questions and provided the necessary advice, and we ended up finding the petfect mattress. They were vey friendly a true sleep experts.”

“I had called to get information of the mattress I wanted Stearns and Foster I had Daniel and also Gilbert they were very amicable they showed me around more or less what I needed my previous mattress has been a Stearns and Foster so I like that brand they showed me everything they took their time had patience I like the way they work professional courtesy and amicable I would recommend them to anyone.”

“We had a great experience working with Ricky at Sleepare. He was extremely accommodating and really took the time to listen to what my wife and I were looking for in a mattress.

He showed us tons of different options, answered all of our questions, and actually paid attention to our individual needs instead of just trying to sell us something. He took everything we told him into consideration and worked hard to put together the right mattress and the right deal for us.

Excellent customer service from start to finish. Thank you, Ricky, for taking such good care of us. Highly recommend!”

“Excellent experience at the Kendall location! Luis was incredibly professional, knowledgeable, and provided great guidance throughout the process. He helped us find exactly what we needed, and we never felt pressured. We also took advantage of the 4th of July savings, which made the experience even better. Highly recommend!”

“Fernando Gonzalez was awesome in assisting with product selection. Afterwards he assist on making sure i received my future accordingly. Well deserved 5 star service. I had to retain his business card for future purchases.”

“Kevin was such a huge help in helping me find the perfect mattress and even in helping me struggle in putting the mattress in my car lol. Amazing customer service.”

“Maria, the sales lady who was helping me, was one of the kindest people I’ve met! I really enjoyed working with her and I would for sure go again, and look for her to work with!”

“My husband and I dealt with Jose at the Coral Gables location. What an amazing experience we had. He was very pleasant. Had all the answers to our questions. He was not pushy and wasn’t interested so much in the sale as he was that we were choosing the right mattress for our conditions. He was calm and always smiling (of course we made him laugh a few times) He was very professional. We sold mattresses at one time and knew all about them. So we knew if what he was telling us was true or not. Their customer service is excellent and I would recommend anyone to check them out and if you do please see Jose and tell him I sent you!! Enjoy the experience. You will be very satisfied.”