The Xfinity Store in Venice, FL, provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can make payments or handle equipment. Experiences vary; some report very pleasant surprises with knowledgeable, friendly, and helpful staff, leading to fast, easy, and smooth service even without appointments. Others mention long waits without appointments or strict policies regarding account names when returning equipment. There are also reports of difficulties reaching support for account issues. The store aims to handle business but experiences can differ.
Waiting 45 minutes in store. Finally left disgusted.
February 2026
Brilliant to have an appointment. Parking is plentiful. I’ve worked with two of the team members and both have been great!
January 2026
Matthew Gratz was the most knowledgeable understanding tech I have ever dealt with. He took his time and checked everything inside and outside he even climbed a ladder in the garage! He explained how everything should work and was extremely helpful! Overall a great experience!
