Metro by T-Mobile, located at 10410 Forest Hills Blvd Ste 200, offers a range of prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. The store is known for its friendly and professional staff who assist customers with various needs. Many reviews highlight the helpfulness of the employees, with specific praise for individuals like Jonas and Ashlie, who are noted for their expertise and patience. Customers appreciate the smooth process of purchasing and activating new phones, with some reporting quick service times, such as completing a phone switch in under 45 minutes. However, some customers express frustration with corporate policies that require in-store visits for stock inquiries and activations, rather than allowing phone or online assistance. Despite this, the overall sentiment leans towards satisfaction with the service and professionalism experienced at the store. Metro by T-Mobile is recommended for those looking for prepaid options and knowledgeable support. For inquiries, customers can call (561) 249-0386 or visit the store.
Outstanding customer service. Andre incredible customer service he was helping me a lot…. Until the end. thank you so much.❤️ Adding David and Claudia,
February 2026
Claudia has the best customer service. Thank you for your service and support!
September 2025
No matter how many times I go there with my new phone they greet me fix the issue. They are very courteous, respectful and greet you with a smile. Thank you so much.
