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“Kelli Howard was a superstar today. She helped me with a credit card dispute with Amazon and even became my spokesperson when she saw I was getting the run around. She is kind, knowledgeable, personable and extremely caring. This problem could not be solved without her. She is a true reflection of the term customer service. I cannot thank her enough.”
“Carlos was amazing!! He was personable, he was patient, he was knowledgeable and very confident about the information he was giving me. I expressed to him that I felt really hopeless when I called, but I definitely feel more confident now and like I can move on from my auto loan. Carlos is definitely an asset to your team and I’m soo happy that he was the one on the other end of my call.”
“I first changed to MidFlorida Credit Union, as I was unhappy with my big bank, after some fraud charges on my business debit card, they happily canceled and issued a new card, and that card was compromised before I even received it....called to cancel it and moved my accounts. I had met Jeremiah Rivera in my networking group and his branch was right down the street. He personally switched all of my accounts and get me settled. When he was transferred from that branch, luckily the new branch was close enough!!! So today, my son, who also moved to MidFlorida, had a problem with his account. We went in to see Jeremiah, explained the problem and he took care of it. My son had been careless and not known charges were going to his bank account and not coming from his credit card with a money app. He woke up to an overdrawn account.
Jeremiah, then canceled his old debit card, had a new one issued and put some checks and balances and a 'stop loss' on it , and also put some checks and balances and set up some alerts on his bank account. Every experience I have had with Jeremiah and his fellow bankers has been excellent. If you are thinking of leaving your big bank and feel the need for more personal and caring assistance, you cannot go wrong with Jeremiah, who is currently at the Fowler Ave branch!!”
“I've had the pleasure of working with,
Mr. Ben Janicki, over the last several months, with my banking decsions.
I have found him to be a very fine young man, who possesses, Excellent Customer Service Skills and Extremly Knowledgeable regarding, Products, being offered at GTE FCU.
He has always been very patient and through with me seeking information from him.
He is a very valuable asset to GTE, and GTE is very fortunate to have a Very Valued Employee on thier Team!!!
I wish him well, in is continued service, to all patrons here at GTE...
He deserves ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️!!!
Mary A Aiken
Lutz, Fla.”
“Thank you Tampa Bay Federal Credit Union. Great customer service. Your employee Ivette Cortes has been extremely helpful with helping me. She always has a smile on her face and is very compassionate. I thank you all for such a great employee.”
“Walter is a great employee and took extra time to provide me some very useful general advice. He went above and beyond the call of dutyKeep that man happy and valued as a employee!!!”
“I can’t thank Jeff, Shante and Mavis enough! They are the best at this location . They are so friendly and courteous. Thank you all so much for always making me feel like family when I come in to the branch”
“Lizandra was incredibly patient and professional in assisting me while activating my account. She helped me with all my questions and made some suggestions that were very helpful. Tremendous customer service experience”
9AM - 5PM
13101 N Dale Mabry Hwy, Tampa
Credit Unions
“Jeremiah made my experience here at mid Florida such an amazing time. Very professional and helpful with everything you need , and you may just share a few laughs along the way. Couldn’t have chose a better place to come !!!!”
“No Other People Who Makes Me Feel More Welcomed Then JoannaLi , Becky & Juan.
Their Customer Service And Support In All Needs Always Exceeds My Expectations.
I’m Super Thankful For Them All !”
9AM - 5PM
17679 N Dale Mabry Hwy, Lutz
Credit Unions
“Johanna O has been amazing over the years, anything I added or adjusted with cards etc I make sure I see her. Amazing employee and stay with the bank bc of her great customer service!”
“I was at USF Credit Union to open a bank account. Ileana Nieves was absolutely kind and helpful. My expectations were higher than expected. Thank you for so great service and support. Blessings.”
“Suncoast provides the top tier support that I yearn for. Fernando provides excellent service and cares for his clients. He is a top notch guy. He will assist you the best way he can.”
“I always receive exceptional service at Midflorida in Land O Lakes. They go out of their way to treat customers like they are the only person in their building and if someone does not know the answer, they will find an employee who can help me. I have been their customer for over 10 years and so glad I am.”
“I was referred to this bank as I am new to this area. Keyur reached out to me and we had a zoom call where he spoke with me about the bank and their services. I have met with other banks in the area but I could tell he was more thorough and intent with me than the others were. He really helped me in a very timely manner, I'm not sure other institutions would have done. I can tell they care about their clients and their success and understanding.”
9AM - 5PM
20401 Bruce B Downs Blvd, Tampa
Credit Unions
“My husband & I needed to update our accounts and had some questions to ask. We were helped by Austin Davis who was amazingly helpful, courteous and professional. We were very happy with the wonderful service and how we were treated. Kudos to him.”
“After banking at the same bank for 30 years i decided to try Achieva. Jeff at this branch has gone so far out of his way to help me i feel like a millionaire Rockstar they just give such unbelievable attention. I never thought id leave my other bank and now i have found a great place. Everyone else in the branch is super helpful. Before you do any financial stuff check out Achieva”
“Never have been with waleska but let me tell you I learned stuff I never knew . Thanks to her I was also able to find out a lot more about credit cards in general and different avenues to explore when it comes to y’all’s benefits. Awesome work !”
“We love this branch! The employees are outstanding and the services offered have been excellent. They are busy because its a popular, convenient location. When NFCU extended membr eligibility that allowed more folks the opportunity to enjoy outstanding service from NFCU! NFCU financed our vehicle back in 1980 when no other bank or CU wouldn't. Rates were high in early 80's and we were very low rank AF servicemembers. USAA wasn't open to enlisted at that time, so NFCU became our main bank. We are so grateful! Once a member, you never leave them...they won't leave you.”
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“Luz was awesome! We made it in later to the branch than we were planning but she was understanding and quickly helped us get everything we needed taken care of!! Really appreciate her help and expertise!”