This Best Buy location has a mixed reputation among customers. While the staff inside the store is generally described as nice and helpful, overall service quality varies. Some customers have experienced limited assistance, with employees appearing disinterested or avoiding helping customers unless prompted. In particular, phone customer service is limited, often unable to answer questions about product availability or specific electronics and photography items, which can lead to frustration. Product condition also concerns some shoppers, as certain items, especially open-box products, arrive with significant issues like scratches, dents, or parts falling apart during shipping. This diminishes the quality of some products sold at this store. When it comes to specific product purchases, such as the Microsoft Surface Pro 11, attentive staff like one standout employee provided excellent customer service, demonstrating product knowledge and going beyond to assist customers efficiently. Such employees make the shopping experience more positive and memorable, especially when other staff members seem inattentive or uninterested. However, general customer experiences include frustration with the lack of friendly advice and assistance. Customers often have to actively seek help, and some describe staff as lacking kindness or attention. Additionally, attempts to find specific items or get assistance can involve walking around the store for extended periods without help, and sometimes the desired products are not available at the right price or in the expected condition. Overall, while there are helpful staff members, the store’s customer service and product conditions receive mixed reviews.
It's a complete and specialized place where you can find a lot of electronics and appliances.
February 2026
Was a little upset it took about 10 minutes before I received any assistance
February 2026
I went to pick up a TV I had already pre paid for and Alex S at the front informed me there was a way better tv for only $200 more so I ended up buying it. I also signed up for a membership as well. He is a good perfect example of a great employee.
