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“Thomas made the whole process easy, understandable. He was very personable, has a sense of humor and can match his personality to the customer and their needs. We need Thomas!”
“Thanks to Miss Michelle
She was so good, so sweet, so intelligent and detailed, she helped me in Spanish, I don't speak English and no one could help me in that store but Miss Michelle approached me so nice, she made me feel comfortable, she is a good person, not only a salesperson, she is also human”
“Alex and his Sister were so nice. He charged me a really decent price to replace my screen on my phone. Everyone else wanted $225-$300. He charged me $150. They fixed my screen in about an hour on a saturday. I recommend anyone and everyone to go to them. It's in the Plaza on Okeechobee Boulevard where Royal Subs is across from the turnpike”
“Friendly staff that greets you as soon as you enter the store. They are eager to provide service and quick to solve any problem you may be having regarding your T-Mobile service or equipment.”
“Well, let me start by saying we had visited the version store close to the Wellington mall- it was terrible - we ended up leaving because of the pisspoor service - neglect , and ignorance of the store employees. Now we visited this store. Mariann greeted us at the door , asked what we needed and we let her know. She helped us while the store was fairly busy. She was able to satisfy our request, assisted us with the purchase and got us out in a timely manner. She was extremely friendly and hospitable. She should be recognized for this. Thank you mariann!!”
“I couldn’t see anything on my phone so I bring it to solo wireless, I didn’t think they were going to be able to fix it but they did. Now my phone looks brand new.”
“I needed a new phone badly so I stopped by to see what my options were. The employees were a tremendous help and made sure I got a phone I was comfortable using. Thank you!”
“Frances is an amazing customer service representative who stayed an hour after the store close to address a technical issue with a phone in my account and also provided further accommodations to meet our expectations. I would definitely recommend her for any future support.”
“I had the worst experience setting up a telephone line with Xfinity. I spent hours setting trying to set up the phone line via phone in which they advised they could not complete due to the location but the apartment next door had a phone line with xfinity. Then I was advised to go to one store which they initially told me they closed at 9 pm when they closed at 8 pm so they were closed when I arrived. They advised that I could pick up the equipment in the morning. I took an uber to that location (not the palm beach lakes location) they stated they could not assist because they did not even have the equipment and had to go to the xfinity located at 1831 Palm beach lakes blvd WPB FL location which I had to pay for another uber to get to so more money out of my pocket due to being provided the incorrect informantion. I went to the store already irritated asnd just wanted to leave the service all together.
BUT when I got to the palm beach location and was assisted by Jeff and expressed my frustration, he let me know why the first location may not have equipment. He apologized though he did nothing wrong and advised that stores don’t have individual numbers. I spoke to him about why I needed the service, but did not want it any more with xfinity after all I went through and he understood and just spoke to me and listened and he is the reason I will keep the service. He gave me all the information I needed and provided additional resources for any issues I may run into when it comes to activating the service. His customer service was impeccable and it needs to be recognized. Anyone who has had similar experiences dealing with xfinity should definitely speak to and receive assistance from him.
He turned my whole day and experience around. Jeff thank you so much for all of your help today!!! God bless you!”
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“Super awesome spot! My problem ended up being more extensive than he thought so it did take longer than expected but he got my phone working the same day and it didn't break the bank. He was super patient every time I called to check on the status and gave me accurate updates. Moe really is the plug for phone needs and fixes. Good work takes time and he did a wonderful job. He took the time to show me what my problem was when i came to pick up my phone and why my phone wouldn't charge. If I ever have any issues this is where I will bring my device!”