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“Josh and Matt are the GOATs. Super quick and answered all my questions. This is my go-to store and it never disappoints. Josh and Matt are some reasons UPS is over FedEx”
“Absolutely kind people. The owners were there and helped me print out a bunch of different papers that I needed. They went above and beyond. I will definitely be back for sure!”
9:30AM - 2:30PM
5036 Dr Phillips Blvd, Orlando
Mailbox Centers
“Milan helped me ship my passport in a timely manner, and gave me all the information about passport applications and how to check my application status. Thank you!”
“Excellent shipping company, I have been working with them for 9 years and I have never had any problems. I ship to all of Venezuela, the service is excellent. Ramón is a very polite and collaborative person. The packaging and packaging is perfect. 100% recommended”
“I’m alway in and out, always easy and fast paced. Gabe has assisted several times always awesome customer service. Today I was assisted by Hannah, very pleasant.”
“Evan and the rest of the team at Williamsburg Mail Center did an excellent job on the palletizing and shipment of my commercial mixer. I wouldn't hesitate to use their services again and I highly recommend them.”
“The staff, every time I go in they are super friendly and very helpful. I have never left this location feeling angry or frustrated, just happy with the service and the friendliness.”
“I shipped 4 truck tires from this location. Lines were short, and three staff worked cooperatively to beef up my packaging, get the labels applied, and hand me receipts. Everything arrived safely, which I was super worried about. Thanks!”
“This location is extremely convenient, just a five-minute drive from my home. The service is excellent—Melissa is very friendly, professional, and always willing to help. Today I encountered an issue with my packaging, and she fully supported me throughout the process, ensuring that my shipment went through smoothly. I truly appreciate her assistance and the great service provided.”
“100% guaranteed responsible, a place where you can send your family what you want that arrives on time and the best thing is that they are careful that your shipments arrive in good condition. ?”
“As soon as we entered the store, we were welcome by the employees. Liam was the one who helped us out. He was very attentive and full of patience helped me exactly with what I needed. Thank you”
9:30AM - 4PM
3956 Town Center Blvd, Orlando
Mailbox Centers
“I’d like to highlight the excellent customer service provided by Janice S., an employee at this location.
She was very kind, attentive, and truly dedicated to her work. I visited the store to send some documents and asked her about a package I had previously sent but didn’t have any information on. She took the time to look into it and provided me with a clear explanation of the issue.
I was very satisfied with her service—she was pleasant, professional, and genuinely attentive to customers.
Thank you for such a great experience at this UPS Store. I highly recommend their services.
Jeanette Rojas”
“I have had my mailbox in this location for almost a year. They provide great customer service and are very professional to deal with. Oscar forwards my mail, since I live out of town. He is always courteous and professional every time I speak with him.”
“Aaron and Diana at the Ocoee mail center were very helpful with an issue we had via Fed Ex sending an international package. Fed Ex is now working with the mail center and us because of Aaron’s persistence. I am grateful for this businesses customer care and I highly recommend them!”
“This was genuinely the best, quickest, and most efficient trips to ups ive ever had. The guy was by himself, but was able to effectively handle 2 to 3 customers all at once while remaining courteous and professional. I was only dropping off some amazing returns but the no lines and quick service were nice.”
9AM - 12PM
7228 Clarcona Ocoee Rd, Clarcona
Mailbox Centers
“Everyone in there is really nice and will go out of there way if/when needed. Its a smaller almost maw/paw type feeling location. I rarely had wait more than a minute or too but usually get right in. Wait maybe i shouldn't leave a good review and keep it a secret! Thank you to all the staff in there for working hard while still being pleasent and helpful. Never had one issue shipping out of that office. After it levaea there can be another story though lol. Good poeple”
“The team today on February 2 2026 was insanely helpful & happy to go above & beyond for my odd shipment of antiques. They could have rolled their eyes at me & reluctantly packed my mess up that I rolled in with, but instead they carefully wrapped each piece & put thought into what box would be the most affordable/efficient. There was a line of people & the team worked so well together to get each customer what they needed. It was so refreshing to see & experience. I hope the right people see this review and take care of this team. So happy with the service!”
“I have a mailbox at this location and I am in there several times a week. They are very friendly and helpful. I had to do a return of some items to a retailer and they helped me find the most economical option to send the product back. They are open on Sundays now.”
“UPS in Doctor Phillips provided amazing service. I needed to send a package and it's the first time I went to a UPS. Staff is super friendly, provided information with cost and different box sizes. They handled everything from taping it up, labeling the address. Item arrived quickly even though I did select no rush needed. I'm very appreciative of UPS Dr. Phillips. Maybe if you are someone who buys a lot of souvenirs from Universal Studios parks or Disney World and you need to send your stuff home. This is the place for you to handle that. I am just recommending for tourists as I live here and needed just to send a standard package. Thank you UPS Staff at Dr. Phillips location. ALSO, it's next to Publix, Pizza Hut and other shops. Plenty of parking and handicap accessible. Thank you.”
9:30AM - 5:30PM
5143 S John Young Pkwy, Orlando
Mailbox Centers
“I had a fantastic experience with the UPS service. The staff was incredibly efficient, professional, and attentive to every detail of my needs. They provided quick and seamless service, making sure my package was handled with care from start to finish. The location was clean and well-organized, and the team’s customer-focused approach truly stood out. I felt valued and appreciated as a customer, and my questions were answered promptly and kindly. Highly recommend this UPS location for anyone looking for reliable and friendly service!”
“Very friendly staff, always a pleasure to go in. They are helpful, attentive, and efficient. The manager trains his team very well, and they are always courteous beyond the norm.”
“Five Stars for Denise! I came through the store yesterday to get a resume on the fly before an interview. Denise said she had been busy but no one was there - with the 5-10 minutes in the store I quickly understood why. She single-handed took care of over a half dozen customers on all their requests. No one waited more than 2 minutes while she cranked through all their requests swiftly. It was impressive to see. She sent me out the door wishing me good luck and I just have to give full praise! I would definitely return just because of how great Denise handled things.”
“UPS Store #4365 and Greg Preston:
I recently was asked to Present on stage in Orlando at a National Convention and needed last minute BANNERS, four to be exact and very large. I reached out to Greg, sent digital files, he sourced materials and produced the color BANNERS and had them delivered to the venue in days, everyone else needed weeks. He stayed in constant communication with me, saved the day and produced incredible BANNERS, in fact nicer, larger and better built than our existing BANNERS - they were a hit!”
“I frequently go to this location for Amazon returns and for shipping needs. The employees are polite and helpful. They have a kiosk for quick self serve if you have a label already too!”
“I just had a great experience at this UPS location and it was all thanks to Bill. He was friendly and had a good sense of humor. He helped me with multiple Amazon returns and even sang a few Christmas songs to keep things light. He kept the line moving the whole time and with a friendly attitude. You’re awesome, Bill!”
“Omar and Pretina are amazing! They are always very friendly and professional, consistently providing exceptional customer service. They always go above and beyond to help me. Highly recommend!”
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“I had a great experience at my local UPS Store! Terry was very nice, friendly, and polite from the moment I walked in. He made everything quick and easy, and his customer service was excellent. It’s always nice to be greeted with a smile and treated with kindness—thank you, Terry, for making my visit such a pleasant one! Highly recommend this location for great service.”