Old Navy is a family-friendly apparel and accessories store offering a wide range of clothing, from jeans in 180 sizes to comfy fleece and popular activewear. The store aims to provide great style, quality, and fun for all. Customers appreciate finding good deals, especially during sales, like $15 shorts for kids just in time for summer. The store is well organized, with racks and shelves neatly arranged, making it easy to find specific sizes and browse the variety of options for spring and summer. There is a good selection of shorts with different lengths, catering to both adults and teenagers. Customers also find it convenient to make returns, including online purchases, at checkout. However, experiences vary. Some customers have noted that inventory levels can be low, and selection not as plentiful as in the past. Customer service experiences also differ; some praise helpful staff, while others mention feeling ignored or receiving poor service, especially during busy times. Masks are required for in-store shopping, and services like free pickup are available. Overall, Old Navy offers a good shopping experience with a variety of clothing options for the entire family, but improvements in customer service and inventory management could enhance the experience further.
In my dream world, every store clerk everywhere would be as friendly, helpful, dedicated, and quick as Sabrina — always with a big smile on their face. Her smile totally made our day. Thank you, Old Navy, for having such a special employee!
February 2026
A nice clothing and accessory store with items for every occasion.
June 2025
large old navy, friendly staff!! Clearance section amazing as well
