This Verizon store provides friendly and professional service. Customers report a wonderful experience from beginning to end, with smooth and easy processes for switching carriers, adding lines, and getting new phones. The associates are described as extremely helpful, very knowledgeable, pleasant, and experts on the process. They take time to explain plans and discounts thoroughly, reminding customers of every possible way to save money while getting the most capabilities. The service is absolutely amazing, with staff going above and beyond, even offering helpful recommendations that may not immediately benefit the store. The overall impression is one of outstanding customer service that fully obtains business for life, with many customers stating they will only go to this location and definitely recommend it.
First impression of the shop was friendly and friendly and friendly. I was satisfied with the service all the time. I had moved to Verizon from other carrier and added couple more lines, which was very time consuming. But all the associates were very professional and experts on the process. Definitely recommend this Verizon... read full comment
June 2025
This store is owned by Russel Cellular and one thing I will say is Verizon needs to take note of how they run the store and treat their customers. The service was absolutely amazing and they were extremely helpful. Props to AJ for being great. I will only go to this location they have fully obtained my business for life.
June 2025
I had a great experience switching over to Verizon and getting a new phone at the Verizon Hamlin store on New Independence Pkwy. Abbas did a great job explaining plans and how to input my teacher discount. It was smooth and easy. Thanks again, Abbas.
