Jarrett-Gordon Ford in Winter Haven provides a highly positive experience for both vehicle purchases and service. The staff is consistently described as friendly, professional, efficient, and easy to work with. For sales, the team goes far and above expectations, working to make purchases possible even with challenging credit and with no markup on MSRP, ensuring a reasonable price. The finance process is noted for being quick and keeping value in mind, allowing customers to drive away happy in a new vehicle efficiently. The dealership's service centers, including the RV and truck service center and the Quick Lane, receive strong praise. They perform oil changes, tire rotations, and other services competently and with great value. The lounge is comfortable with amenities. The service techs are well-trained, informative, friendly, and professional. If a rare issue occurs, such as an overfill of oil, the management responds exceptionally well, sending a mobile tech promptly to correct the problem and apologizing for the inconvenience. For any wait longer than estimated, they may provide the service at no charge. This commitment to excellent service and going the extra mile creates very happy and loyal customers who plan to return.
I went there for an oil change and tire rotation. The lounge was very comfortable with tv, coffee and even donuts. Now, we did wait around 2 hours but since we waited longer than we should have, we were told that there would be no charge for the service. That was without me saying anything.
March 2023
Jarret Gordon's Quick Lane service proved to be another great value along with an excellent experience (Oil Changed, tires rotated, and battery replaced).
November 2022
Jeff Ryan and Tony Deskins walked me right through the ordering process of my 22 Super Duty. Quick, easy and great price!
