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“Employees were really nice. My family went in the store to go see it possibly upgrading mattresses. We’ve been customers for over 12 years now and the guy Andrew inside the store was super nice. We spent about an hour talking to him. He was explaining all the features of the mattresses to us he was very nice Not very pressured sales at all.”
“We installed a new pump etc. in our 9 year old bed and we called Albert at the W.P. Store. He helped us so very very much and was so easy to talk to and to instruct us. It’s like we have anew bed. It works great thx to Albert. There’s a lot of people at work that do not care if you are helped or not but he is certainly not one of them. He was very eager to help my husband and me. Thank you Albert. You’re the best. We will certainly buy from you in the future.”
“We had a great experience shopping at The Original Mattress Factory on 436 in Winter Park. We worked with Gilbert. From the moment we walked in and through delivery, I was very happy. The delivery was done within the three hour window and they gave us a heads up when they were about 10 minutes out.”
“Juan and O'Dell helped us find the perfect mattress. They were extremely kind and helpful, and I will definitely be returning the next time I need another mattress!”
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“I bought my last mattress online (worst mistake) and I’ve been putting off buying a new one for years. Finally dragged myself to this store and I’m so happy I did because Crystal made everything so easy for me. She was knowledgeable, didn’t overwhelm me with choices and was very patient with my indecisiveness lol. She made sure I left happy, and after suffering from horrible sleep for so long, I’m happy I didn’t also have to suffer bad customer service. Thank you Crystal, so excited for this mattress!”