Truist is a bank that has gained a positive reputation for its helpful and attentive employees. Customers appreciate the bank's commitment to being customer-oriented, especially after its formation from the merger of BB&T and SunTrust. Many reviews highlight the knowledgeable staff who create a welcoming atmosphere, making clients feel valued. Services at local branches have been adjusted for health and safety, including teller services available through drive-thru lanes and in-person visits by appointment. Despite these changes, customers have reported quick and efficient service, such as opening accounts in under 30 minutes. Specific employees, like Alex and Jacqueline, have received praise for their friendly and supportive attitudes, enhancing the overall customer experience. Overall, Truist is seen as a solid choice for those seeking the benefits of a big bank while enjoying a hometown bank relationship.
I have been with Truist for a year and a half and Jackeline has been the best. When I need advice I go to her even if this is not the closest office to me. She is the best banker in this office
May 2024
It's a bank that has good employees they're helpful and attentive to your needs I've been a customer at that location for 38 years and the business has evolved to be customer oriented kudos
December 2022
I'm a regular customer and I love how Jacqueline always with a smile no matter how busy she is willing to help me ,we love her office.good asset to that branch so much needed.
