“📍Update:
June 4, 2026
The Regional Manager contact me.
I let him know everything that happen.
And he listened.
Then He let me know he wanted to know what he could do to make it right.
He let me know he would have one of his Service Techs. come to look at my car.
The Service Tech. Stewart came out to look at my car that same day.
I let him know all my Concerns and he listened.
He got to work quick and got everything fixed that was wrong.
I just wanted to thank BOTH of them for helping me get my car fixed correctly.
Update:
May 20, 2026
I got my Car back
They Replaced my Tail light.
It look like they did try to fix my Back window better.
But I was putting all my stuff back in the trunk.
I just seen they didn't put the screw back in on the back spoiler of my trunk Hatchback.
So now when I open the Hatch back trunk area it pop and Click really loud.
They didn't put it back on Correctly.
Now I have to pay a new body shop to fix it for me.
I should not have to pay another company to fix it.
Caliber Collision was supposed to fix it right.
Unfortunately they didn't.
I called to talk to Someone in there Corporate office.
I left a Vm.
Someone called me back but she let me Know The person I needed to talk to was on Vacation and was supposed to call me back when they came back from Vacation.
This happen 2 times its Been about 3 weeks No one still has called me back.
I just wanted to share my Full Experience with you guys.
*Pics and Videos are attached..
Hello I am Very Unhappy with The Service and CSR I received.
I Spoke to Eddie the Manager and he made me feel like it was my Fault bc All the work wasn't done Correctly on my car.
The Tail light was Cracked when I picked it up and it was supposed to be a New Tail light.
And the Back window Glass wasnt put back on Correctly.
It has a large seam in it that water would get through when it Rain outside quick.
I let Eddie the Manager know my Concerns and he treated me like it wasn't important.
He said I could drive it.
I let him know I am not taking possession of the car untill it is done completely.
He treated my car like it wasn't important bc it is a 2006 Pontiac Torrent.
I have always taken good care of my car.
Just bc it is old don't mean it shouldn't be fixed right.
I am so unhappy right now.
They had me the the day off to pick up my Car and they knew it wasn't fixed completely.
But they charged full price.
Eddie let me know they supposed to fix it and he would contact me when they did.
But the way he treated me he act like he was the Victim.
But I really am.
I seen on Google this Company gas good reviews and I was referred.
I cant Believe how I was treated.
From a Very Unhappy Customer.
Pics are Attached:”
“Can’t say enough about how glad I am I made this call. I was price shopping the big name companies and found Ted on a google search close to me. I called him on Monday and he was able to get me scheduled for Tuesday.He called when he left the job he was on before me and let me know he was on the way. He was on time and immediately got to work once he showed up. Took about 45 mins or less to replace my windshield and did a great job. Ted and his helper were polite, respectful and over all good and what they do. I hope I don’t have to but I will call him again or send anyone to him.Thanks again TedService: Auto windshield replacement”
“Amazing local father-and-son team! Fair estimate, same-day service, and the install was done in under an hour. I’ve already recommended them to friends and family and will continue to do so. Highly recommend!”