Firestone Complete Auto Care in Acworth is a one-stop shop for vehicle needs, from standard maintenance and tires to repairs for every make and model. Reviews consistently highlight the staff as wonderful, very friendly, responsive, polite, honest, and knowledgeable, providing great customer service and professionalism. Many customers report being very impressed and highly recommend this location. A standout theme across reviews is exceptional honesty and trustworthiness. The business is commended for not taking advantage of customers, instead providing a complete inspection and giving honest recommendations. This reliability is noted as being especially important. While the quality of service is praised, some feedback notes that the location can seem understaffed at the front, leading to wait times, and that repair costs can feel a bit overpriced for parts and labor. Minor administrative errors with appointments and invoices were also mentioned, but staff worked to accommodate customers. Overall, the experience is of reliable and affordable auto care from an expert team that gets you back on the road.
Did not try to over sell me. Understanding, quick and friendly
July 2024
Very good customer service and explained issue throughly.
June 2024
Treated kindly, friendly, prompt transaction. The air conditioner hose was not plugged in when reassembling the vehicle back together. Returned the vehicle this morning. Technician immediately came out and re-plugged the hose. 5 Minute labor. These things happen. No biggie. My husband and I are long-time customers. Will... read full comment
