Kroger is a one-stop shop offering thousands of quality food and household products, from fresh produce and meats to dairy, home goods, and pharmaceuticals. The selection is good, with many selections and usually more than nearby competitors. Prices are fine and generally cheaper than some other grocers, though a shopper notes prices have inched up and advises customers to compare prices and not take marketing at face value. Customer experiences vary. Positive highlights include wonderful customer service from great employees, with one manager performing a kind deed for a customer. The store is clean, and the policy of offering free fruit to kids is appreciated and successful. However, significant frustrations are noted with the self-checkout, described as awful, outdated, and frustrating due to no room for bags, poorly calibrated technology, and no handheld scanner for heavy items. This leads some customers to avoid the store for big hauls. There is also feedback about the curbside pickup system being inflexible for customers needing orders sooner.
