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September 2024 by steven merhib
This UPS store has the absolute worst customer service I have ever experienced. Not only was the representative on her cell phone during the entire process she then refused to help me with a free return through Amazon unless I buy a box through her. So, to return the wrongly shipped item that is being paid for by Amazon I have to pay for it. I have never heard of such a thing. Next they will be asking for tips. Customer service is garbage.
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September 2024 by Marie Bonville
Tom and his staff are amazing, responsive, and a pleasure to work with.
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August 2024 by TF Graham
I’ve gone here for years. Always friendly. Always professional service❤️
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June 2024 by Stacey Peterson
First, I want to say Tom is one of the nicest people you will ever meet and he takes great customer very seriously. I watched him tonight load up a large box onto a dolly, wheel it out to the customers car and load it up for her. It was HIS pleasure, I could tell.
We’ve been a customer of his for about 18 years now and we take our business to him for a reason.
Little story about Tom. We first really met Tom when our son was deployed to Iraq in 2006. Our daughter (his sister) had the idea to start collecting items to send over before Christmas to her brother and the other soldiers with him. From Oct. 23 to Nov. 17 we had so, so many caring people from our communities donate. They brought deodorant, razors, gum, Tylenol, toothpaste, paperbacks, snacks and lots of other useful items, the list goes on and on. It was so much fun to see what was being brought in. Lots of Halloween candy. Someone even donated golf clubs and golf balls. Some gave toys, coloring books, crayons and such for the soldiers to share with the kids. Others donated money to defray the shipping cost. We sent over 3 microwaves, coffee makers and clock radios. The largest quantity of any single item collected? Wet wipes 7,413 of them!
Here’s where Tom Sansom comes in. We had collected boxes along the way but near enough. Tom supplied us boxes to cover what we didn’t have, supplies, packing and tape and his employees to help us. It was getting pretty close to Christmas and he had already had a spare trailer delivered for his overflow. As we got the boxes packed up he let us put the boxes in the trailer until the job was complete, again all with the help of his employees. Tom even helped us take the boxes to the P.O. where I waited while my husband and Tom made several trips back and forth. Together, with Tom’s help we shipped 33 large boxes weighing a total of 1,254 lbs. And it was all delivered by Christmas and a surprise.
Tom is one of a kind and a true Patriot I might add.
Thank you so much Tom for being you!
Rohn and Stacey
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June 2024 by Joannes Lenana
Excellent customer service. Walked in and out in less than a minute. These guys are on top of their game. Thank you UPS Store for the great customer service!
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May 2024 by One Nacero
I am a customer and I believe I have the right not to speak perfect English! Hunter treated me very poorly, he got upset because I didn't understand anything and he wanted me to buy a package without having to buy it! Guys, if you're angry, don't work and that's it! additionally he did not give my tracking
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April 2024 by Luis Restrepo
Provides reliable services and many services
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April 2024 by Robert Geiger
Very helpful staff and efficient.
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March 2024 by Theodore p. Heisser
We have used this store for over 15 years and it has always been the same quality service. I operated a business shipping MOTORCYLE PARTS on eBay for many years and went to this location with no hiccups ever. Now I sell motorcycles and I use them to ship titles keep my license up-to-date.
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March 2024 by Keith Smith
Always professional and helpful. Have a mailbox there for over 8 years and have always received great service
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March 2024 by Jessica Collins
The employees were very helpful
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February 2024 by Aburd Antoine
Very good customer service, nice and clean place, courtesy and respect for the customers. Keep it up !
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January 2024 by Chris T.
The ladies there are always friendly and helpful. I ship quite a few packages consistently, and I've always had great service.
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December 2023 by Karen Haskell
They are all great never any issues I go there all the time
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November 2023 by Apostle Alistair Sharpe
Lady in store was absolutely awesome
