This U-Haul Neighborhood Dealer receives mixed reviews highlighting both significant operational problems and very helpful staff. Several customers report serious issues with vehicle maintenance and the rental process. One rental began with a problematic app that had location service failures, only allowed one photo for documenting pre-existing damage, and showed blurry initial pictures. The first truck assigned had a mechanical brake warning light, requiring an immediate and complimentary upgrade to a clean, well-maintained truck, though this cost the customer an hour of time. Another reservation was not honored because a previous driver was late, though the staff provided a free furniture cover for the trouble. Despite these problems, the location staff are consistently praised for being great, helpful, trustworthy, and providing exceptional customer service. They are described as going above and beyond, being friendly, professional, and patient, and are willing to work with customers, including facilitating phone payments and returns. While the staff and their customer service are excellent, the experience is marred by maintenance concerns and app failures, leading some customers to express reluctance about returning.
I was greeted by Harold and he provided Excellent service. Highly recommended.
March 2023
I was greeted by Harold and he provided Excellent service. Highly recommended.
May 2022
Harold and Vickie went above and beyond to make sure I was comfortable with my UHaul trailer rental. Friendly, professional and patient. Facility and equipment were spotless and well maintained.
