Verizon is a leading provider of mobile, 5G home internet, and business solutions. Their store in Alpharetta offers a convenient one-stop-shop for all your telecommunication needs. Customers can visit the store or shop online, with options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery. While the service could have been better in some instances, the associates are generally described as friendly, efficient, and willing to go above and beyond. Korri, in particular, received praise for her exceptional customer service, staying late to ensure a customer's needs were fully met. For business customers, Verizon's Account Manager, Steven Carson, is commended for his accessibility, responsiveness, and dedication to addressing their needs. Overall, Verizon is viewed as a reliable and valued service provider, offering a range of convenient options to cater to the diverse needs of its customers.
I would not recommend a visit without an appointment. We waited an hour, then we received a text to come back within 10 minutes. We arrived in the store, but they had given our slot to another person and told us we needed to start our wait over. I’ll try an appointment next time.
November 2024
The service could have been better. The associate stopped helping me to help another associate with a customer. Neither one of them said excuse me or give us just a second. Everyone time is valuable.
October 2024
Corporation did not fix the problem with my phone. I still can't get verbercations text and some calls people can't hear me on my phone. Now I now have to find a new network provider. Verizon did not offer any compensation to keep me as customer. 🤔 🤔
