The Xfinity Store at North Point provides exceptional and super service. The staff are incredibly knowledgeable, friendly, helpful, professional, and hospitable. They are genuinely interested in finding the best solution and explain all options clearly. Customers report great experiences, getting amazing deals and having issues addressed promptly. The store allows for equipment exchange and pickup, with service so efficient that visits can take less than 15 minutes. It is described as a great customer service location where employees go above and beyond to ensure customers leave feeling completely satisfied.
My customer support and sales representative, Ian, located at the Alpharetta Store, was a big help in setting me up with a new internet plan. He was professional, courteous and knowledgeable and answered all of my questions regarding my plan. He is one reason why I continue to use Xfinity and visit his store for support!!
February 2025
Needed to exchange equipment. I was in and out in less than 15 minutes. Super service. Love Comcast or hate it, this store is a great customer service location.
January 2025
Employee was helpful but he was kind of awkward so I didn't ask about anything else I was planning to ask about.
