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“Aidan M. was wonderful! He took the longest time to assist me to transfer to a new phone when my old phone was broken. The screen was damaged so transferring critical data was an extremely difficult task. Aidan not only got it transferred his patience and professionalism in dealing its my broken screen was inspiring. I would highly recommend this Verizon store if Aidan is working there. Service beyond my expectations. Thank you Verizon and a big thank you to Aidan.”
“I walked in the store believing my phone was broken. Matt was At the counter and smiled at me, probably because of the look of frustration on my face. I handed him my phone and he was able to power it off which I was not able to do. Evidently, when your phone updates, it can sometimes freeze. He showed me what to do if this ever happened again and I left the showroom with a smile on my face. Thanks Matt for making my day!”
“Wonderful service from Carson. He walked us through all the steps needed to port numbers get Internet, etc. Took a bit of time and he was cheerful and friendly the whole time.”
“My husband and I walked into the store at Epps Ridge Road over two weeks ago after spending three months trying to resolve an issue as new customers with AT&T. We had been to numerous stores and talked to agents via the telephone also on numerous occasions with no help to resolve two separate issues. After initially going in the store and speaking with someone else, we were referred to Stuart, the store manager. Stuart was able to help with our problem within just a few minutes of sharing the issues with him. He was, throughout our conversation, very engaging, professional and personable.
AT&T Would benefit greatly from more employees like Stuart!”
“You guys need to give a raise to AJ! She was so friendly and so helpful, it’s so hard to find genuine people who likes customer service. She was so patient and never had any bad attitude. I am not a customer myself but I went with a friend who needed help translating and just because of AJ I am thinking of switching my phone company to Cricket.”
“Stopped in today to get a phone added to my plan, and the ladies (Liz and Mel) were so wonderful! They were incredibly sweet, positive and friendly! Come by here if you need help with your phone plan! We will definitely return if we have more questions.”
“After visiting the AT&T location at Epps Bridge, I was unfortunately met with a manager who was very rude and unwelcoming. I left feeling more like a bother than a customer, and my issues were still unresolved.
The very next day, my husband and I visited the AT&T location on Hwy 29, and the experience was completely different thanks to Drelyn. From the moment we walked in, he greeted us with a huge smile and such positive energy. He spent a significant amount of time helping me set up my phone and never once made me feel like it was an inconvenience.
Because of the amazing customer service he provided, I ended up purchasing a watch through him as well. A few days later, I returned for help setting it up, and once again he went above and beyond to assist me.
Drelyn truly made the entire experience stress-free and enjoyable. I would highly recommend the Hwy 29 location to anyone needing help or looking for exceptional customer service!”
“Joe has restored my faith in customer service .As far as phone repair goes , he’s our guy and should be yours ! Both times that I’ve had issues with phones in our household , he has come to the rescue. Thank you so much!”
“After going to the Cricket store in Commerce and being told that my phone was incompatible on their network, I came here. I had a great experience activating my phone without any issues. Thank you so much for your help.”
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“Highly recommend! Sam takes care of us anytime we need cases or screens. He takes his time with installation of screen protectors, does quality work, and all for a great value. Anytime we have tech needs, this is where we come!”