IHG - InterContinental Hotels Group

Hotels
Hours: IHG - InterContinental Hotels Group receives mixed reviews from guests. The Holiday Inn Express brand is frequently praised for its convenient locations near interstates, clean rooms, and friendly, helpful staff. The complimentary continental breakfast is noted as being of good nutritional value. Specific staff members at locations like the downtown Nashville hotel are highlighted as exceptionally kind and helpful, enhancing guests' stays. However, significant criticisms are raised regarding inconsistent policies and customer service across the brand. A major complaint involves Holiday Inn charging extra for a breakfast buffet that is included at Holiday Inn Express, leading to frustration. More serious concerns involve guests being denied service at locations, such as in Rochester, MN, due to alleged local regulations or owner policies, sometimes late at night despite having reservations. This has led to complaints about a lack of clear communication from corporate management regarding changes and rules. Some staff interactions are described as unprofessional. Guests emphasize the need for IHG corporate to govern all its brands and locations consistently to ensure customers are fully aware of policies and receive reliable service.

• 0.42 miles

  

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1. Atlanta, Georgia