Johnston & Murphy offers an exceptional shopping experience, particularly noted for its attentive and knowledgeable staff. Customers frequently mention the outstanding service provided by employees like Cameron, Thomas, and Hosea, who demonstrate a commitment to helping clients find the perfect fit and style. Shoppers appreciate the personalized attention they receive, often feeling as though they are in high-end retailers like Brooks Brothers or Nordstrom, rather than a shoe store. Visitors have praised the store’s ability to hold items for them, assist in selecting clothing, and make recommendations based on individual preferences. Many customers leave with more than they initially intended to purchase due to the helpful suggestions and pleasant atmosphere. Store manager Krista has also been highlighted for her exceptional care and ease in handling customer returns. However, there have been some inconsistencies in service, as some customers noted experiences that did not meet the high standards set by top-performing staff like Isaiah. Nonetheless, most reviews express a strong intent to return, thanks to the overall quality of products and service. Johnston & Murphy is recognized not just as a shoe store, but as a destination for fashionable clothing and excellent customer care.
Quality shoes and excellent service.I picked up a pair of dark blue and black saddle shoes. They have an attentive staff, with a good eye for fashion and style.
November 2025
Great customer service. Bought a nice pair of dress shoes in store NOT ONLINE
March 2024
Krista (store manager) is fabulous. She takes great care of us and makes everything super easy. I don't like having to return things in general - but even when I do, she makes me feel right at home.
