They refused to follow written Lululemon return policy. They refused to let me talk to a manager. Used the “they are in a meeting “ excuse. Employe had an attitude of “I can do whatever I want”. No wonder their stock has tanked in the last year. Switching to Vuori for sure as they treat their customers with respect.
June 2025
Even though it's 11 o'clock, they don't open because they're chattering for 10 minutes. I felt very unfriendly and unpleasant, so I vowed not to buy from Lululemon again
August 2024
Made a return and shopped around while in the store. waited ~3 minutes for a dressing room, when no one came, I let myself in to try on. There was plenty of staff around the store that didn't seem to be busy with customers so I'm not sure what the delay was. Ended up leaving empty handed.
