Metro by T-Mobile at 851 Oak Street SW is highly praised for its friendly and helpful staff. Customers appreciate the staff's willingness to explain plans clearly and assist with various issues, such as phone repairs, account problems, and avoiding scams. One customer highlighted the excellent service from Mrs. Rosanna, who provided 5-star help with a phone replacement, and from Mrs. Taliah, who went beyond expectations to offer support and kindness, leaving a lasting impression. The store's team is recognized for their customer care, with employees like Gio and Jo resolving complex problems and making customers feel valued. The store offers a variety of prepaid plans with unlimited talk, text, and data, along with 5G phones from Apple, Samsung, and OnePlus. Despite being a corporate store that cannot fix all technical issues such as battery problems, customers find their service reliable and the staff dedicated. The store is also appreciated for its ability to transfer contacts and provide better customer service, making it a preferred choice in the area. Overall, this Metro by T-Mobile location is known for its attentive staff, good customer service, and quality products, making it a trusted spot for wireless needs.
John handled my phone needs as a five star manager. His customer service was excellent and he took his time to help me through a tough situation of having lost a phone. He was patient and thorough. I personally believe this young man will be in senior leadership at some point. Great service!!!
May 2025
I've come to this location multiple times for service because of Mysti Smith. She's very polite, professional, honest and informative. She's always very helpful and does it with a smile. She deserves her own store.
March 2025
The manager Taliah was amazing her customer service is outstanding, I will be referring my family to her specifically. If you visit this location ask for Taliah.
