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“Very honest! I went in believing I had cracked my screen. When I return to pick the device the representative stated, I did not crack the screen. It was the manufacturer screen that took the impact. She could have told me she replaced it and I wouldn't have known! I appreciate the honesty and not charging me for something I did not need. Thank you!”
11AM - 7PM
2841 Greenbriar Pkwy SW, Atlanta
Mobile Phones
“Excellent service ! I came in walked around the mall and shopped for a few minutes and it was done as soon as I came back. Also my phone is back properly working I’m very pleased with my service. Raj was very understanding and took great care of me Highly recommend”
“I came in the store today with a broken phone, but Ron & Zeen really took care of me today. They let me know the promotion I had on my account to get a brand new tablet that is normally expensive. Great job. I recommend this story.”
“Excellent service by Julius.
He fixed my Apple Book Pro: the screen was off, identified the issue, and replaced the screen cable.
He finished late after work hours, so
I could get the computer the next day.”
10AM - 7PM
1568 Avenue Pl D1-110, Atlanta
Mobile Phones
“Came in with the store having 3 hours left of being open and a broken phone from a long 4th of July night and got it back within a couple of hours!! Amazing and fast service would recommend to anyone!”
Open 24 hours
1272 North Avenue NW, Atlanta
Mobile Phones
“He fixed both my phone and my husband’s phone and we are very happy with the service. He was professional, fast, and explained everything clearly. Our phones look and work like new. I will definitely come back if we need repairs again!”
“They were so helpful, fun and thorough experience with Eddie 🌹
My boyfriend and I came in to not only add 2 lines, but trade in 2 phones and had the tunes playing the whole time. Eddie was efficient and so kind. My partner is also a firefighter and Eddie was helpful with setting up first net. Would come back every time. All love to Eddie 😏”
“great customer service!!! highly recommend! we went to another tmobile before on panola road and they treated us horribly! this store helped with no issues! job well done!”
“Kayla was very knowledgeable and patient. She handled my needs and simultaneously guided others who came in for help. But she was always attentive to the job she was doing for me. She gave excellent service.”
“Went in to get the back of my iPhone 14 fixed. I initially called a week prior for pricing on my exact phone and was quoted a reasonable price. I went inside the store a week after calling to pay half for the service in which I was able to do in order for them to order the part, however, the guy in the front was very adamant about not fixing my phone for the quoted price. He asked me when did I call because in his words “this may not have been the correct store I spoke with” so he literally asked for proof of me calling in which I showed him. He then still did not acknowledge the price. Not until I told him the actual model of my phone. Then he goes “oh you have a 16, sorry about that”— well being that you fix phones everyday you should’ve probably asked instead of assuming I had the model you thought I had. I felt like he was determined not to honor the price I was quoted until I told him the model of my phone. I’m not sure why he didn’t ask in the beginning, just for clarification. Nevertheless, my phone was fixed in a timely matter, I just didn’t appreciate the push off vibe that was given to me. Didn’t anticipate that after having a welcoming over-the-phone conversation the previous week. I trust the repair process was worth it.”
“Had a great experience at this store! Yosha & Sky are the best! They both are very professional, experienced, and helped me get the devices that were most practical and the best fit for me! Would highly recommend!”
“Blu went above and beyond and helped me switch over from T Mobile. He was very patient and answered all of the questions I had. He also was transparent about the prices from beginning to end. He deserves a raise!”
“Every single associate that works in this establishment did a phenomenal job with Assisting me with upgrading my phone. The process took over 3 hours having them navigate through wait times and technical difficulties but Sarah, Alex, and another young woman made the time fly by. I'd recommended this location as many times as I can to others and can't thank them enough for their help.”
“The staff was very nice and welcoming. They were able to get me some good deals since I've been a customer for 10 years and even got rid of some fees I was paying for from the last store I was use to shipping at. Thank you all for the great service Zee and Jerry and offering something to drink while we wait!!”
“I purchased 4 lines with this Total store including two phones a tablet and a home internet at a great discount. Very excited to use the new service. Paula helped me a lot”
“Thank you @Samuel! Great experience customer service and his patience with upgraded phone service , awesome young man like extended family member! Happy with my purchase!”
“Awesome service awesome service the person helped me solve my problem and all my problem with my phone and help me get a new better phone it was awesome I thank you for the service i gave have a ten. Armaan. Thank armaan awesome sauce”
“I had a great experience at this store with help from Pie. She was extremely knowledgeable, fast, and very kind. She even found $20 extra in charges that I didn't need and removed them from my monthly bill! If you're not going to this store and asking for Pie, what are you doing with your life?!”
“Good customer service really does MATTER!!!! My elderly father always seems to break his little flip phone and normally when he does we go to the Metro Store right across the street from The Westend Mall. But on the last couple of times when his phone broke we went somewhere else. And if it didn’t seemed like we were getting overcharged the service rep just came off rude. This time though when he broke his phone we went back to The Metro Store across from The WestEnd Mall. Wow what a difference,….. the service Rep Taliah was so nice, courteous, and why did it seem like we got the same phone but for half the price Lol. Ms Taliah bought me up to dates on some gas savings and restaurant savings I can receive on my phone plan and I got a free Samsung Tablet for my father so he can listen to his music. Thank you so much Ms Taliah!!!! Best customer service in The WestEnd and ATL for SURE!!”
“Alex and Aram were Exceptional in their service on Sunday, April 25th. I appreciate their patience while short staffed to provide great service to all. Thank you again.”
“I had an awesome experience with Yasmine at T-Mobile! She went above and beyond to make sure I got exactly what I needed and made the whole process smooth and easy. Her customer service was top-notch friendly, patient, and super knowledgeable. You can tell she really cares about helping customers. Definitely one of the best experiences I’ve had at a T-Mobile store!”
“Wonderful experience & top customer service at this location! Njanja was super helpful and patient with my phone upgrade/turn in. I appreciated his expertise & ability to show us all the phone/plan/discount options.”
“Customer service was amazing very pleasant staff. They were very patient with my needs. I would recommend my family and friends to purchase phones from these two amazing staff members. Thank you Honey and Christie for your service.”
“My go to place for my TMobile services. They are very knowledgeable and approachable. Answered all my questions. If I have any questions I may just call them then the TMobile help desk. Shout out to that team there. 100% recommend”
“Ashmita …She have a good customer service, very polite and nice person. She like to promote the company in a positive way. I admire her selfless service.”
10AM - 7PM
62 5th St NW, Atlanta
Mobile Phones
“My experience with AT&T was excellent because of Hardy. He took the time to understand my needs, explained everything in detail, and helped me choose the right plan without any pressure. The customer service was quick, efficient, and very professional. It’s rare to find someone so dedicated and helpful. Definitely recommend asking for him if you visit!”
“Madison was EXTREMELY helpful. I came to return a device for a trade in. I was unable to do so in store but she assisted with printing the label, providing the box, and boxing the device. All I have to do is drop it in the mail. She was great!”
“I have been with Boost Mobile phone service for over 20 years now. The BOOST store located on Sylvan Road in Atlanta delivers great customer service and products.”
“Ehab, was phenomenal. I entered the store in desperate need of a new phone. Ehab didn’t to help find the perfect at the price that was reasonable for me. He made my day, he is a great guy and and even better cricket store manager. I’ll be back to say hello and and for any services.”
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“My phone wouldn't charge and I received a referral here. They assured me my phone could be fixed. I was unsure at first but took a chance and glad I did. Im so happy to have my phone working and all my pictures and contacts in my phone. They saved my life. I was so stressed but they calmed me down. Thank you imprint repair”