PetSmart is a large retailer offering a wide variety of pet supplies and services, including grooming, dog training, and adoption. Many customers report positive experiences with the staff, who are consistently described as friendly, sweet, nice, helpful, kind, and gentle. The store is noted for being clean. Shoppers appreciate the generous return policy on dry food, which gives them confidence to try new products. The option to shop online and pick up in-store is also available. However, significant concerns are raised about the quality and care of the fish sold. One customer reported receiving conflicting information about betta fish care and, after ensuring proper tank conditions, had two fish die within days. They also observed dead and dying fish in cups on the store shelves. This experience led them to state they will return for dog supplies but will not shop for fish items anymore. While services like grooming receive high praise, the experience with live fish can be sadly bad.
My dog a Maltese mix just got groomed by Savanna. I love my dogs trim. Savanna did an excellent job grooming him. Hes a bit hard to handle but she was very gentle with him. Thank you!
June 2026
Dr. Owens is very knowledgeable, very welcoming, & has a great sense of humor! I will definitely keep coming back!
June 2026
Really nice staff, very clean, tons of options for food and litters and snacks for my baby.
