Saks OFF 5TH offers an inexpensive shopping experience with reasonable price points, where one can find stunning items like a gorgeous gown from a major brand for a significant discount. The store environment is well-lit and the layout is easy for finding items. Customer service is professional, friendly, and knowledgeable, with associates who apologize for any long wait times, which are generally not too bad. However, the selection receives mixed reviews. Some find a great range of fashion brand names and diverse products, while others feel the inventory has declined, noting a previously much better selection for men. Criticisms include that the store can be an unorganized mess, with women's clothing often seen as over the top trendy, plain ugly, or limited in attractive, timeless options and sizes. The best finds can be few and far between.
