The Courtland Grand Hotel provides an acceptable stay, particularly for events at the nearby arena, though experiences vary. Many guests found the rooms comfortable, cozy, and clean, with a comfortable bed and a small fridge. The service staff received mixed feedback; some were helpful and provided a warm welcome, while other interactions with security, bellhops, and restaurant staff were described as unprofessional, terrible, or unenthusiastic. A bartender was highlighted for making the hotel feel welcoming with friendly and attentive service.
Significant and frequent criticisms concern extra fees. Guests report unexpected charges, including a destination fee of around $27-$28, a $100 incidental hold at check-in, and charges for items like water and cards that were not clearly communicated as having a cost. Valet parking is $50 per night. The hotel itself is widely described as quite dated, outdated, and not updated, with some finding the "resort" designation laughable.
Amenities include a pool area described as really nice, though some did not use it. The location is convenient for arena concerts but otherwise has limited walkability, with not many options close by aside from some restaurants and a neat little bar across the street. Noise from the street, traffic, and people can be an issue for rooms facing the front. While some guests had a lovely time and would stay again, others felt cheated, frustrated by poor communication on fees, and would not recommend the hotel.
The bar in the hotel is absolutely legit. The bartender DJ made the best drinks I’ve ever had! Ask him to make an Outstanding and you won’t regret it!! His passion for the craft is second to none!
September 2026
The bartender, DJ, is an absolute legend. Great drinks and great service!
September 2026
DJ was by far the best bartender I may have ever met! His old fashioned was out of this world and not only that he introduced us to bourbon wine. I’m not gonna say anymore you’ll have to come in to experience it.
Property Amenities: Rooftop terrace, Express check-in, Elevator/lift, Breakfast available (surcharge), Safe-deposit box at front desk, Conference center, Laundry facilities, 24-hour business center, Computer station, 24-hour front desk, ATM/banking, Wedding services, Tours/ticket assistance, 24-hour health club, Multilingual staff, Express check-out, Fitness facilities, Shopping on site, Designated smoking areas (fines apply), Spa tub, Garden, Porter/bellhop, Bar/lounge, Meeting rooms, Limo or Town Car service available, Concierge services, Gift shops or newsstand, Snack bar/deli, Dry cleaning/laundry service, Luggage storage
