Associated Credit Union is highly praised for its outstanding customer service. Many reviews highlight the dedication of staff members like Leslie, Crystal, Erica, and Alicia, who go above and beyond to assist customers. They are known for their patience and willingness to work beyond regular hours to meet the needs of members. Customers appreciate the friendly and attentive service they receive, often feeling valued and taken care of during their visits. One reviewer noted a positive experience while making account changes, emphasizing that they never felt rushed and that their needs were fully met. Long-time members express their satisfaction with the credit union, describing it as a welcoming place where they have always been greeted warmly. The convenience of services, such as on-the-spot replacement debit cards, adds to the positive experience. Overall, Associated Credit Union is recognized for creating a family-like atmosphere, making it a trusted choice for banking needs.
Leslie, Crystal, and Erica went over and beyond to assist me today. I appreciate you ladies for your patience and working past business hours to make sure that I had what I needed to join this credit union. Because of you, I can officially say that I am a proud new member of ACU! Thank you.
January 2025
Erica is such an amazing help! She has a great personality and makes sure that you are taken care of beyond your expectations.
December 2023
I went in almost before closing (I tried not to, I swear.) The Branch Manager, Alicia ABSOLUTELY took care of me today. She got me a new card and was very helpful!
