Gerber Collision & Glass on Broad St in Augusta is known for providing quality collision auto body repair services, which come with a National Lifetime Guarantee for as long as customers own their vehicles. The shop handles all makes and models, offering free written repair estimates and a commitment to customer satisfaction. Many reviews highlight the professionalism and friendliness of the staff, who are praised for their excellent communication and willingness to accommodate various schedules, making the repair process easy and stress-free. Customers appreciate the timely completion of repairs and the high quality of work, often noting that vehicles look better than before the accidents. Text notifications about repair status are also mentioned as a helpful feature. However, there are some mixed reviews regarding service delays and cleanliness, with one customer experiencing extended repair times and issues with the vehicle's condition upon return. Despite this, the overall sentiment leans towards recommending Gerber Collision for their dependable service, friendly staff, and dedication to making things right, even addressing minor issues post-repair.
Kenny did a great job. If it weren't for Kenny this would be a one star review. Thank you Kenny for leading me into fixing my signals and getting the car tip top.
July 2025
Awesome service, car in on Monday & picked it up on Thursday. Repairs perfect & even did a touch up on damage unrelated to the accident at no cost! I could not be more pleased. I was kept updated on status daily, staff was friendly & very helpful!
June 2025
10/10 customer service but picking up my car with more issues than I left it with makes absolutely no sense. My condenser fans no longer spin, my tpms light won't turn off, and the alignment paperwork I was provided shows that almost nothing was done. My caster should not be 8.8
