The Sheraton Augusta Hotel is undergoing major renovations, with many noting the new rooms are modern, nice, clean, and comfortable. The property is described as an old hotel but neat and efficient. Check-in is frequently reported as quick and easy, with the front desk staff receiving high praise for being very nice, personable, caring, informed, professional, kind, attentive, and friendly, providing excellent customer service. The hotel was noted as very clean upon arrival. Guests enjoyed amenities like the pool and the availability of a wall charger for electric vehicles in the parking lot. However, the breakfast was tucked away in a small conference room and left a lot to be desired. Some reviews mention staying during tumultuous conditions or just for a night in and out, with the renovations not affecting all stays. Overall, the staff is highlighted as the absolute best, contributing to a great stay.
They are still remodeling but they look close to being done. Room is nice and nicely updated and fresh. Lobby is going to be nice. I'm lifetime Titanium and would definitely stay here again with these newly updated rooms and lobby (almost done).
January 2026
4 Stars because, on the website there was no mention of any construction. So, some services & amenities were limited.
December 2025
Great customer service, friendly and it looks very beautiful.. it's under renovation but I can only imagine how amazing it will look once they are done. Never judge a book by it's cover!!
Property Amenities: Express check-in, 24-hour front desk, Breakfast available (surcharge), Restaurant, Express check-out, ATM/banking, Meeting rooms, Safe-deposit box at front desk, Porter/bellhop, Bar/lounge, 24-hour fitness facilities, 24-hour business center
