The Sheraton Augusta Hotel is undergoing major renovations, with many noting the new rooms are modern, nice, clean, and comfortable. The property is described as an old hotel but neat and efficient. Check-in is frequently reported as quick and easy, with the front desk staff receiving high praise for being very nice, personable, caring, informed, professional, kind, attentive, and friendly, providing excellent customer service. The hotel was noted as very clean upon arrival. Guests enjoyed amenities like the pool and the availability of a wall charger for electric vehicles in the parking lot. However, the breakfast was tucked away in a small conference room and left a lot to be desired. Some reviews mention staying during tumultuous conditions or just for a night in and out, with the renovations not affecting all stays. Overall, the staff is highlighted as the absolute best, contributing to a great stay.
Other than shower needing some attention it was great.
July 2026
I would like to spotlight the employee, Nancy who runs the Club Lounge. She is a great asset to this property. Warm and Welcoming. I give her 5 stars!
July 2026
The management was phenomenal and easy to work with. Was there for the Nike EYBL tournament. And they took a lot off my plate by just helping and making sure my guests were well taken care. A 5 star level of service!
Property Amenities: Express check-in, 24-hour front desk, Breakfast available (surcharge), Restaurant, Express check-out, ATM/banking, Meeting rooms, Safe-deposit box at front desk, Porter/bellhop, Bar/lounge, 24-hour fitness facilities, 24-hour business center
