The Xfinity Store by Comcast in Augusta, GA, located at 222 Robert C Daniel Jr Parkway, offers a range of services including Mobile, Digital Cable TV, High-Speed Internet, Home Phone, and Home Security. Customers can also make payments or pick up and exchange equipment. The store generally has a light atmosphere, with staff members who strive to be helpful despite the challenges posed by company policies and high customer volume. Some customers have expressed dissatisfaction with Xfinity's service and policies, mentioning that issues often require in-store visits rather than being resolved over the phone. However, many reviews highlight specific staff members, like Jason and Nikita, who provided exceptional customer service and support, particularly during service transitions from other providers. While there are mixed experiences regarding the overall service quality, the store's employees are often praised for their professionalism and patience, making a positive impact on customers' experiences. Overall, the Xfinity Store aims to assist customers with their telecommunications needs while navigating the complexities of the company's policies.
The staff is friendly and courteous but without an appointment your wait time is over half an hour.
December 2025
Excellent customer service....representative understood what I was looking to do & recommended best solution, made changes that I requested & saved me $. Highly recommended
December 2025
I had a fun time there, the young gentleman helped me with the payment station and explained to me about my bill.
