WOW! - Payment and Equipment Dropbox is a reliable internet and equipment provider known for its good prices and customer service. Many customers highlight that WOW’s internet service is much better and more reliable than other options like Comcast and AT&T. Customers report that WOW’s internet rarely goes out—about once a year at most—compared to frequent outages experienced with their previous providers. The service is easy to set up, often DIY, which saves money on installation fees, and customers appreciate the ability to use their own modems. When issues do arise, the support team is described as helpful, friendly, and quick to resolve problems, with some customers noting that representatives take customer feedback seriously and follow up on concerns. Several reviews mention that WOW’s customer service is excellent, with staff going above and beyond to assist, especially since a new management team took over, improving the office’s responsiveness and helpfulness. Customers also appreciate the equipment protection insurance option, which provides peace of mind in case of line damage, and the straightforward process for returning equipment when service is discontinued. However, some customers express dissatisfaction with the actual internet speed, claiming it does not always meet advertised plans, and note difficulties reaching customer service lines. Despite this, overall, WOW! - Payment and Equipment Dropbox is regarded as a dependable and customer-focused provider that offers good value, reliable service, and attentive support.
internet outages back to back and no one has fixed it for days this is the worst internet you could ever brand it
March 2026
2023-03: I don't even know where to begin. Wow. Maybe I should come back another time and write this review.
March 2026
horrible internet, the worst customer support. my internet has been shutting off the past few days and they have done nothing but want to charge me 75$ for an appointment!!!!!!!!!!!!!!!!!!!
