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10:30AM - 8PM
7001 Concourse Pkwy, Douglasville
Electronics Repair
“Came in with my phone not charging at all and Jay fixed the charger port quick. Super professional, fair price, and everything works perfectly now. Definitely recommend if you need a fast and reliable repair.”
“Our CPA Firm has been with EPS for a little while now & I cannot have higher regards for the amazing customer service, knowledge & speed of their services!
Usually, most businesses are just transactional, but Eric & his team have gone out of their way to make us feel prioritized every time. With the nature of our business, they have gone above & beyond to accommodate us.
10/10 recommend!!”
“I came in looking to get my battery replaced, they were super nice and even threw on a new screen and cleaned the charge port! Great customer service great business!”
“Thanks Michael and Sidney for providing excellence in customer care and service.
I appreciate the attentive care and your attention to detail that ensured l departed with the correct product for my solution.
Well Done.”
“A+ for repair process (even though it took an extra visit)
F for AI and web form usefulness
F for replacement parts
Isiah was great. His attitude, through the repair process was 100% positive. He did not have much to be positive about, though. The original appointment resulted in a parts order, for an ice maker and freezer light, and another visit, as expected. The install visit went fine for the light but when he went to install the ice maker, the new part would not work properly, out of the box. Another order was generated and another visit set up. This time, the part was physically broken, out of the box, but Isiah was able to cobble together a working ice maker using the old one to replace the broken piece needed to guide water into the tray. Isiah's ingenuity and willingness to go above and beyond saved the day.
The AI, that you have to deal with, online and on the phone, is pretty much useless. When I called in my service request, AI managed to assign someone else's email address (don't know where that came from as I had provided my email) to my repair request, along with picking up my home phone number (used to call but no text on that line). I attempted 5 times to change the information on the Sears Appliance Repair Service website, but nothing would fix it. Installer instructions were also added, via the website, with another number for texts (since changes to the phone number were ignored) and the code to open the driveway gate (added since his previous visit) DID NOT get to Isiah, but we managed to connect and get him through the gate to handle the install.
The AI and web forms REALLY NEED WORK to make them behave as they should. I'm sure that both work fine for a lot of people, but, if there is anything that doesn't fit what AI expects or the online form is used to try to correct incorrect information, IT CAN'T BE FIXED. Maybe a live person for out of the ordinary requests received by AI should be considered. Definitely need some re-coding with regard to handling changed information from the online form - why even make the form available if nothing entered is corrected and required installer info is not shared with the installer???”
“Ken was great ! And for everyone to know just because you make an appointment does not mean that your insurance carrier or your phone carrier is going to pay the claim period this is how they get out of things like that by wearing us out running us around in circles. Make sure that you have your claim already issued and approved.So that these wonderful people here can do their job for you! But I did hear.Yes , we can fix it several times and there was a lot of happy people in the store”
“I can't speak highly enough of the AWESOME integrity of the business here. I came in for a record player repair, and rather than take my money for a fix that would likely only be temporary, the owner here advised me it was in my best interest to buy a new one, especially since the repair cost would be about the same price as a new player. Honest business still exists, and I'd come back here to find it in a heartbeat!”
“I CANNOT brag enough on this store location. Jack, Jennifer and Linnese(not sure of how to spell her name) were incredibly helpful and very professional. They went out of their way to help me with my difficult Acura. They are very knowledgeable in helping me fix the issues. I hope cooperate sees this! They derserve all the recognition for their awesome service. Again THANK YOU!”
“Brought my phone in with what I thought was a cracked screen. It turns out to be just the screen saver that was cracked. I was fully prepared to pay for a screen replacement with OEM parts. They took the phone into back of house and came back out within a few minutes and told me about it just having a cracked screen protector and replaced it within 5 minutes for 15.00. The point of this whole drawn out story is to highlight the honesty of the staff. They could have easily charged me for a full screen replacement and I would not have known the difference. I highly recommend this company to anyone. Thanks to the Douglasville staff.”
“Frank was very quick to diagnose why my Sony TV wasn't working and went the extra mile to find replacement parts. I ended up repairing it myself but Frank was extremely helpful and timely during the entire process.”
“Very helpful staff, the manager was extremely knowledgeable about what I came in for and helped me get in and out in under 10 minutes. Store is clean and appears to be slightly newer. They were able to recycle about 50lbs of batteries for my company for a GREAT price. Highly recommend ?”
“While I didn't get my TV fixed, I had an outstanding experience and I will definitely call Johnson Electronics Repair for anything they service! They were open and honest with me about what was wrong with my TV and why it wasn't worth fixing and didn't use the opportunity to make a sale. This honest and no pressure approach means I'll be calling for any repair needs they service, and letting my friends know too. This kind of honesty without collecting fees is rare and this one interaction has earned a loyal customer from me and my family and was a better experience than almost any electronics or appliance repair person I've called before.”
“They are SO nice! A screw popped out of my laptop and they replaced it in about 3 minutes and didn’t charge me a dime! Just told me to have a good day!! I will absolutely be back!”
“I have had nothing but good experiences at k club ive been a couple times and Nathaniel was very straight to the point and explained what could be wrong and what he would have to do and all of the repairs i have had done were very reasonable price wise. And as always i get a call next day letting me know my computer is ready and all fixed, they are all really good people i definitely will always be taking my electronics to them!!”
“Mr. Ignacio did an amazing job repairing the backlights (it had sound, but no picture) on my TV, and his pricing for the fix was very reasonable! He even tested the TV in front of me to ensure it worked before I took it home. It looked even better than the last time it worked! Mr. Ignacio is very polite and knowledgeable. The only knock on my experience is that he can be slow to give callbacks/update, although it seems to be unintentional.”
“Amazing! Honestly, at first I was skeptical because I had already spent months going through several different repairmen to fix my laptop, and spent a few hundred dollars just to be told they don't know what is wrong and I need to pay more for further diagnostics. I called CompuCareATL one time and explained what was happening. They immediately knew, ordered the part, and fit me in as soon as it arrived. I have a pretty busy life and my computer is vital. I couldn't be more thankful.”
“I unfortunately have a very expensive JVC 3-D projector that stopped working. JVC said there were only two facilities in the US that could repair it: Chicago and Houston. I looked all over ATL for someone that would even attempt to work on it. RER was the only one I found. For half of what it would cost me to ship it - they diagnosed the problem and for a fraction of what it would cost me to have the authorized service center repair it RER had it back to me in a week. Theater is back in business!”
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“Was a little drive, but i was okay with that. It’s crazy they had one battery I needed. Got home popped it in and my watch started up right away. I’ll be heading back for more batteries”