New Balance Mall of Georgia is highly praised for its exceptional customer service and knowledgeable staff. Reviewers highlight the helpfulness of employees, who provide educated recommendations on various models and sizes. Customers appreciate the patience and kindness shown during their shopping experience, making them feel valued and unhurried. Many mention specific staff members who went above and beyond to assist them, ensuring they found the perfect shoes for their needs. The atmosphere is welcoming, and the store is recognized as a great alternative to larger retailers. Overall, New Balance Mall of Georgia is a go-to destination for anyone seeking quality athletic footwear and outstanding service.
The staff here was very helpful to us. They provided educated recommendations on different models and sizes. We felt they went above and beyond. Quinn Casteel Got me exactly what I needed. Thank you
October 2025
Kyle was phenomenal!! My husband and I stopped by pretty late not realizing the time and we did not feel rushed at all! Kyle took his time helping us find the perfect shoes for upcoming trip which required lots of walking! The shoes was perfect and the customer service was amazing! I hope he get recognized for his hard... read full comment
October 2025
I went into the store today to exchange a pair of shoes I had purchased online. I hadn’t been in the store before, but it is my new go-to place for athletic footwear! Quinn Took care of the exchange and guided me to my new wonderful shoes! His breadth of knowledge about their products was impressive!
