This Verizon Store, Russell Cellular, is an authorized retailer offering the latest mobile phone technology. Customers report a great experience with patient and helpful service. The team of customer representatives is eager to help and provides great customer service. They assist with processes like trade-ins, making them go smoothly, and help with new devices like phones and iPads. The team is willing to work collectively and individually with customers for several hours, even without charge, to figure out solutions. This includes supporting customers with issues between operating systems, such as those created from previous Apple devices. Customers feel the team is willing to seek answers and highly recommend the store to anyone struggling with similar technical problems. The overall experience leaves customers feeling well-supported and valued.
we had an issue with our jetpak and stopped in for support. Joe A stepped up to the plate, this guy KNOWS his stuff. he tracked down the problem, fixed it, and sent us on our merry way. THANKS JOE!!
April 2024
Tanner was so helpful in assisting me with my trade-in! He made the process go so smoothly! Very patient! Thank you Tanner!!
January 2024
We ordered a new phone and iPad recently. We had a great experience at this location thanks to Taner’s patience and great customer service!
