This Verizon Store, Russell Cellular, is an authorized retailer offering the latest mobile phone technology. Customers report a great experience with patient and helpful service. The team of customer representatives is eager to help and provides great customer service. They assist with processes like trade-ins, making them go smoothly, and help with new devices like phones and iPads. The team is willing to work collectively and individually with customers for several hours, even without charge, to figure out solutions. This includes supporting customers with issues between operating systems, such as those created from previous Apple devices. Customers feel the team is willing to seek answers and highly recommend the store to anyone struggling with similar technical problems. The overall experience leaves customers feeling well-supported and valued.
we had an issue with our jetpak and stopped in for support. Joe A stepped up to the plate, this guy KNOWS his stuff. he tracked down the problem, fixed it, and sent us on our merry way. THANKS JOE!!
March 2026
Our visit was quick and pleasant. Our representative was pleasant, knowledgeable, and knew how to do everything needed and answer all questions she also had a high degree of technical knowledge. We were impressed that she never had to seek help. Nice job!
March 2026
I went in to have my watch checked out and ended up getting a new phone and watch. Jamal(?) was so helpful he was so very knowledgeable and extremely patient. I am a very satisfied customer
