This Verizon Store, Russell Cellular, is an authorized retailer offering the latest mobile phone technology. Customers report a great experience with patient and helpful service. The team of customer representatives is eager to help and provides great customer service. They assist with processes like trade-ins, making them go smoothly, and help with new devices like phones and iPads. The team is willing to work collectively and individually with customers for several hours, even without charge, to figure out solutions. This includes supporting customers with issues between operating systems, such as those created from previous Apple devices. Customers feel the team is willing to seek answers and highly recommend the store to anyone struggling with similar technical problems. The overall experience leaves customers feeling well-supported and valued.
we had an issue with our jetpak and stopped in for support. Joe A stepped up to the plate, this guy KNOWS his stuff. he tracked down the problem, fixed it, and sent us on our merry way. THANKS JOE!!
August 2026
Great experience! Guy were very helpful with my phone.
June 2026
Fast service and very knowledgeable staff. Kamal worked with me and my husband to help us find the best plan for us. I needed a new phone and number and my husband was changing services and needing to transfer his old service and number. Everything went smoothly. Extremely happy experience.
