Verizon store in Cartersville provides a convenient and professional service experience for customers. The store is always clean, and the staff are known for being helpful and friendly. Customers have praised specific employees, especially one named Austin, who is described as “awesome.” He helped a customer trade in an old, damaged iPhone and secured a trade-in value of $800, despite the phone being cracked. Austin also assisted with multiple discounts, making the overall experience very positive. Customers have appreciated the store’s ability to convert previous providers, like AT&T, and have noted that their visits resulted in great deals and satisfaction. The store staff are also helpful in explaining plans and finding the best options for individual needs. They assist with upgrading phones, changing plans, and understanding costs. The store offers various discounts, including military and job-related discounts, which customers find valuable. Customers can visit the store for in-person assistance or schedule appointments online, with options for pickup, same-day delivery, or express lockers. The overall impression is that Verizon in Cartersville provides friendly, helpful, and professional service, making it a reliable choice for mobile, internet, and business needs.
Great customer service. Was able to timely get my billing issues taken care of with the help of the manager, Brian. Very knowledgeable and friendly.
February 2024
I’ve gone in here several times. Always clean, the staff are incredibly professional and actually very helpful. Shout out to one professional Edi. She helped me upgrade our plan with new phones and made the process a very easy and enjoyable experience. Thanks for being awesome!
December 2023
Very helpful when you have to change your card that pays your phone bill with auto pay
