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“We've just moved to Flintstone, so we're still getting our bearings. We recently purchased a Garden Wagon from Amazon that was missing three small washers. We had bent two of the large washers that were included trying to use them where the small washers were supposed to go, so we needed to find three small washers and two or three larger washers to finish putting it together. Purchasing them ourselves was much easier than returning the whole thing to Amazon and waiting for another one to be sent to us.
We knew there was an Ace in St Elmo, TN, but were very excited to see this one, only three miles from our house, plus down a road we hadn't been down yet, so we got to see a part of town we hadn't seen yet.
As soon as I walked in, I was greeted by an employee who seemed to stop what he was doing so he could help me. He walked me back to the washers and picked out the ones I needed, wrote up the little tag for the cashier, and asked if there was anything else. I said no, I was just going to look around.
I found some crazy glue. I knew we needed it for something, but couldn't remember for what, so I got a small pack of two. Then I remembered we need a strong magnet to hold the calendar on the refrigerator. I started looking around and ran into another employee who asked if I needed help.
I asked if they had strong magnets, and he said all their magnets were on aisle 2 on the right, about halfway down (as he pointed at aisle two), then he went back to what he was doing after I said Thank you.
The cashier was very kind and made sure our washers were put in a separate small bag, so they wouldn't get lost in the big plastic bag.
Everyone was helpful and friendly. I look forward to becoming a regular customer here.”
“I needed just a couple of specialty bolts for gun repair and couldn't find them anywhere else. Atlas knew exactly what I was talking about and had them in stock, krazy affordable too. The customer relations is top notch also. Thanks and I'll be back.”
“Every business out there could learn from how these guys treat their customers. This was my first visit needing a simple bottle fill and everyone there was incredibly friendly and helpful. I wish I was a welder so that I had a reason to return often. Absolutely perfect guys. Thank you so much.”
7:30AM - 8PM
8164 E Brainerd Rd, Chattanooga
Hardware Stores
“I am brand new to the area so I rented a dolly from here and bought a couple of household essentials. Cory, the manager on duty, handled the transaction and he was an absolute gem. He was such a joy to interact with that I was happily distracted from my anxiety regarding a move where literally everything went wrong in a series of laughably unfortunate events. It was such a welcomed distraction. Cory’s customer service is simply impeccable. He exudes kindness, engages with each customer in an authentically enthusiastic manner and he is clearly an awesome supervisor to the team he leads from what I observed. Everyone there was just great. I was so impressed with them that I'll be exclusively shopping at Ace from here on out. I was a store manager at Lowe’s for 3 years and would have loved having someone like Cory on my team - not just because of his relevant knowledge (which he is clearly informed about given the very helpful info he readily provided in response to my many questions) but just his remarkable attitude alone. I can’t emphasize enough how much of a positive energy he brings to the table and what a tremendous difference that makes for the entire store. I was inspired by his overall professionalism but I was even more impressed by how he communicates with his fellow employees. It was abundantly clear that he treats them with immense kindness, respect, and patience as they were completely comfortable asking him clarifying questions, joking around with him and just being themselves. Spending years working in management has taught me how valuable his personality type and admirable approach to leadership is. He’s clearly fostered a very happy & fun environment for the whole team. A manager’s demeanor can totally make or break the collective work-day experience for everyone involved and his is stellar. Cory seems like a genuinely amiable, fun, humorous and approachable guy who is knowledgeable in all the ways that matter and possesses the best leadership qualities that someone in management should have. He referred me to several employees who were particularly informed about plants (I’m trying to fine tune my green thumb so I can be a better plant mom, haha🪴) and encouraged me to sign up for the Ace rewards card, which actually saved me $10 on a beautiful Caladium I bought. Plus, he referenced a quote from a System of a Down song so you know he has excellent taste in music too 🤘🏻haha. I just wanted to write in and share what a truly awesome experience it was to chat with him and explain why I will absolutely be a frequent shopper here. Also, it's worth mentioning that their plants are GORGEOUS!!!!!!”
“If its a FASTNER, they've got it! You can describe your part and they know, immediately, what you need and where it's located! They're VERY friendly & Professional ! They've got Tools, too!”
“Who doesn't love harbor freight? I'm not going to pay hundreds for the same thing. More than likely there is project I saw on Pinterest I'm attempting so until I see a need to spend hundreds of dollars on a drill and even if I do , harbor freight will be my place to go. Budget friendly to expert quality and large selection so how could you go wrong?”
“I’d give them 6 stars if available. What a wonderful group! Very knowledgeable and extremely friendly. Our team was in town for a project and needed help. They welcomed us in like family. Thank you!”
“I received the quickest and most through service at Ace today. Took a Stihl blower to drop off for service and was asked what is was/was’t doing. Chad took it back to look at this and in just a few minutes returned it to me completely running well. 5 Star all the way. Well done
Thank you”
“I recently had East Ridge Hardware order several under cabinet lighting fixtures for my kitchen. Michael was very helpful, knowledgeable and courteous. The fixtures arrived in three days.
Excellent service!!!”
“Rented a drum sander and an edge sander for my floors and most everything went very well. The reason for the 4 stars was the total costs of deposits and sand paper came up to $500+. They refund a good amount of it but the website should be even more clear of all the added costs and not tuck in the info in the small print. Also the bag had a hole and when I turned it on, it shot saw dust in my face and made a dusty mess of the house. The store was too far for me to return it for the amount of time I had to do the project.”
7:30AM - 4:30PM
4401 Rossville Blvd, Chattanooga
Hardware Stores
“I already felt bad because I was in there right at closing time needing some water connections. I had a complicated situation. Sean in plumbing went well out of his way and beyond my expectations helping me. THANK YOU SEAN.!!! You are a diamond in the rough. I will be back and specifically ask for you... Again thank you”
“Builders Hardware is the best hardware company in the Chattanooga area. Having been in business 61 years, they still provide the quality personal touch that most larger manufacturers do not provide.”
“This store is really nice. Three of their four water drinking fountains have a bottle fill station which is helpful. They are even dog friendly, restrooms were clean, nice variety of merchandise and friendly staff”
“I stopped in to get some plywood and Martha was so kind and helped me rip them quickly She stopped what she was doing to come get me taken care of and out the door to go complete the job. Thanks Martha your kinda service is why I always stop at this Home Depot when I can. I’d recommend if you’re in the area y’all stop in too. Tell Martha Billy said hi.”
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“Very Nice experience The people are always helpful and very pleasant to work with even when you have a return. Definitely my go to place for alot of things, just had to have a chain put on my chainsaw and they did it for me. Very happy with the experience ☺”