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“⭐⭐⭐⭐⭐ Exceptional Service & True Professionalism!
I am writing this to express my deepest gratitude for the exceptional experience I consistently have at this location. The postal worker
( Towanna)here is incredibly knowledgeable, efficient, and thorough. What stands out the most is her remarkable consistency—no matter who is in front of her in line, every single customer is greeted with the same high level of respect, patience, and professional care. It is a beautiful reminder of what excellent community service looks like. Thank you for your hard work and dedication! ??”
“This USPS location is always fast and has kind and helpful staff. Their phone number, however, is fully automated and rather useless. Easier to just go in and ask questions in person!”
“I love coming here honestly, everyone is so kind and happy! Especially Lance!!! He’s awesome, knowledgeable, enthusiastic, helpful, kind, and funny. Not often do you meet people like that at USPS!! THANK YOU LANCE!”
“Im not sure what the bad reviews are all about. I had a very smooth experience. Walked right in at 10 am and was able to get my fingerprints done. The two guys at the desk were super nice and had me in and out in 5 minutes. The only negative I would say is the outside area looks rough and not cut in months. But the staff and wait time was great!”
“My most recent experience at the Pine Lake Post Office was a very pleasant one, due to the fact that I had a very nice and friendly PO employee named Daphne. I had two items to be shipped and it was a little complicated, but Daphne was real easy-going about it and very sweet.”
“I was in there today and the clerk's kindness ment soooo much. I'm in a fog with my father's recent passing 2 yrs around the same time as my brother has been very difficult. Her kind gesture was beautiful and I wanted to publicly thank her again!!”
“This is the USPS Passport Mega Center, I did not visit the "mail" side. When I arrived, I checked in at the desk. I had an appointment but in talking to the guy, we realized it was the following day. He told me no worries, and gave me a ticket with a number on it. I only had to wait about 10 minutes and my number was called. The woman who processed my passport app and took my photo was fantastic. They were all so incredibly nice, atypical for postal employees in Atlanta. I will absolutely go here for any passport needs in the future. I was in and out in about 45 minutes.”
“Best USPS in the Atlanta area. They are always kind and have a great attitude. I genuinely enjoy dropping off my packages there, they are always super helpful and quick. Only one I’ll go to now.”
“The lines are slow because there’s only one employee working at the counter. However he is great with taking my prepaid mail and packages. USPS, hire more people”
“Truly the best post office experience. Philip was a huge help. And while in line he went above and beyond for another customer in front of me … impressive to see that level of customer service.”
“I had an excellent experience at the United States Postal Service yesterday! From start to finish, everything went smoothly, and the service was top-notch. Crissy was especially outstanding—she was incredibly friendly, welcoming, and went out of her way to be helpful. She took the time to answer my questions, made sure I understood my options, and handled everything with professionalism and care. Her positive attitude really made a difference and turned a routine visit into a great one. Truly a 5-star experience!”
“Going to the postal office is one of the most painful errands to run, but Mr. Sykes makes it so much easier! The place was packed and he was friendly and patient with every customer he spoke to. I wish all USPS employees could be more like Mr. Sykes!”
“I have been using this location for many years and yes sometimes there are back logs to the counter but usually during lunch hours . The two people who presently working there are very professional and goes the extra mile to assist you . I see customers showing up and are not prepared correctly to mail something but they are treated well and given the opportunity to correct whatever and get their stuff mailed . This takes a lot of patience on the associates there. I give the PO a 100% rating . Their front should swing in vice out due to some customers carrying a load to mail.”
“I had to send multiple tax returns today. Katherine was wonderful. She confirmed all the correct IRS and GA Department of Revenue PO Boxes. She suggested to only use First Class for my GA returns because the state picks up the returns directly which saved me $25. She had a very soothing manner and answered all my questions.”
“I was honestly dreading going to the post office because it seems you only hear horrible things these days but I was able to mail things quickly and easily. Jordan triaged customers quickly and efficiently and was patient and courteous. Thank you ??”
“This is my local USPS and although it’s very tiny, it’s my usual go-to. I’ve experienced good service anytime I’ve gone in. However, one of the Mail Drop boxes from out front was removed. It was the one with the slightly larger opening that could accept small/medium sized packages. I really miss this being out front. I also wish the lobby was still left open so I could drop off larger packages even after the Post Office is closed. Luckily the Decatur location can take these during off hours.”
“I came to drop off a package yesterday on my way home from yoga class. Everyone went above and beyond to assist me. I was impressed by how knowledgeable, fast paced, kind and respectful the associates were. I would definitely recommend this location.”
“Above and beyond customer service! I had to intercept a package to be delivered here, and the manager (Regina) drove all the way from another location to give it to me. When I walked in, I was greeted warmly by the young lady up front. Regina came and personally handed me my package. This has been the best experience at a post office so far. I’m a traveler, so this has truly impressed me. It’s rare to receive great service like this these days.”
“My experience at this post office was one of the more painless ones I've had at a mail place.
Staff was lovely, service was quick. ?
I worry if the reviews are low here for nefarious reasons.”
“I have been to this post office twice and there's one person that has helped me both times (Rashaan). I had to ship out 6 rather large international packages. I figured I would do three and go back in the afternoon (figuring it would be a lot for one person). I mentioned this and he said go ahead and bring them all in. Keep in mind he was working alone and because his attitude was so bright and cheerful (you could tell he know his job well and cares about customer service). I was there at a slow time, but I told him that if he got additional customers I would step to the side rather than watch things get backed up, he just said OK and went about his business. I sure wish I lived closer to this post office. My experiences have not been good at other Post Offices...especially when shipping international packages. I hope they get him some much-needed help. This guy is great and one way to ruin a person with a great attitude is to overwork and underappreciate and I hope the USPS appreciates him...I do...Thanks Rashaan!”
“I've been here a handful of times because my orders were "undeliverable" to my address for whatever reason. Each time I've come, I received the help I needed. No one was ever rude to me or wasn't willing to help. (maybe new management? not sure) other reviews depict this place to be so awful but I do not have that experience, probably the "worst" experience I can say I've encountered is the wait time but EVEN then I never waited for more than 10minutes so it is not bad at all. The last time I was here, I realized that my boyfriend had a package dropped here (Either one of us weren't aware - only because the lady who was helping me told me there was an additional package labeled for my address) and she was very helpful in retrieving the item for me. My boyfriends package was large and heavy and she even offered to take it to my car!
This place is not a service post office like others in the area, it is just for pick up and drop off only. And it clearly states that when searching online, and several notices along the entrance and inside, I'm unsure how people miss it and get upset, drive an extra 5-10 minutes to the next post office .”
“A couple of days ago I went to a different post office closest to where I live now trying to catch a package that was being delivered at the wrong address the lady at the counter was no help at all she had no suggestions nor information to give me to help me with my situation that was before the package was even delivered after the package was delivered I contacted the post office they gave me suggestions so today I went to Lakewood station in the area where the package was delivered to the two ladies at the Lakewood station were very helpful took their time with me they were very patient and very respectful and had suggestions to help me with my situation as well as go back in the back and look for my package they were able to find my package for me I definitely appreciate them
Thank you very much”
“I recently had a not so pleasant experience with two of the staff members at the counter. Because I care and believe in holding people and institutions that I spend money with accountable, I filed a complaint. I fully expected the complaint to disappear and never actually hear back on it. But thankfully, I was wrong.
The reason I am now leaving a 5-star review is because the new manager of this office- Rochelle (hope I’m spelling it right) called me not once, but twice over a holiday weekend to address my concerns. She made no excuses for how I was treated and took full accountability. Sad to say this is growing rare nowadays, but made me appreciate the effort even more. She took over this office months ago and is up for the challenge of turning things around to ensure clients have a more pleasant experience going forward because she acknowledges that the clients are who keep the doors open and payroll coming.
To anyone reading this that has had issues w these particular office over the years, I challenge you to reach out to her or file a complaint instead of leaving a negative review (if you want something done about it).
Rooting for you Rochelle and looking forward to receiving quality client service in the future!”
“The older lady from sacramento she has white locks five star.She says she's retiring soon.So make sure she hires and trains your new employees she was very helpful”
“The lady at the desk is very thorough and competent and while it may annoy some customers she is simply making absolute sure everything is correct so that your letter or package don’t get lost.
The Decatur and Lilburn locations have lost some of my mail and had significant delays in many more letters and packages being delivered while the lady who works here does her part to keep that from happening”
“I have noticed commendable improvements in the Wesley Chapel Postal facility and I am happy to share great experiences in their timely mail delivery and great customer service!
Thank you Wesley Chapel!”
“Everyone here is always kind and efficient. There is a younger woman that works here that is exceptionally great at her job. She had a pink bandana on today and a kind smile. She deserves a raise!”
“I’ve had a relationship with this Post Office for several years. Sure, mistakes get made (like they do literally everywhere). Anytime I have had to bring anything up to them, they have been courteous and helpful. Just recently, a gentleman with a beard and a northeastern accent went above and beyond to help me locate a package that another post office had misplaced.”
“I went to apply for my child's passport.
I do admit that there is only 1 person dealing with passports, however, I wanted to give a shout out to Ms. Hattie, who was very friendly and hilarious ?.”
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“I love this location. Everyone who works here has been so pleasant. Especially Sam. There is part of me that wants to gate keep this location, so that the line won't be so long..... But a friendly post office is a hard thing to find in this city.”