Courtyard Columbus offers a mixed experience for guests. The staff is consistently praised for their friendliness, professionalism, and helpfulness, creating a welcoming atmosphere. Among the staff, some employees are highlighted for their kindness and exceptional service, contributing positively to the guest experience. The hotel is located in a great area with ample parking, making it convenient for visitors. The on-site Bistro provides good food, including breakfast, lunch, and dinner, with guests appreciating the quality and variety. Coffee served at the hotel is also highly enjoyed. However, the hotel shows signs of aging and needs upgrades. The rooms are described as old and outdated, not matching the initial impression set by the lobby and online photos. Despite being clean and having newer electronics, the rooms lack renovation and feel worn. Guests have raised concerns about poor communication regarding renovations, such as no prior notice about ongoing work or issues like dark water in the bathroom after renovations began. Safety features like outlet covers and fire extinguishers are present, and the pool area is secure and accessible only to guests. Overall, while the staff and location are positives, the hotel requires significant improvements in room quality and communication to match expectations.
Rooms are dated currently however, they are just beginning renovations so once completed it will be a beautiful place!
August 2025
People make the difference and the entire staff here was enjoyable. Professional and very much aligned to delivering the hospitality that Courtyard and their customers so appreciate
April 2024
Hotel is in a great location it is a bit dated but looks like they are doing some remodeling. Kept clean and coffee is great! Would not take rewards number because business was paying for room.
