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“Hands down the best customer service I’ve received in a very long time from anywhere. The store was pristine. I’ve seen a multitude of products displayed that I make me want to definitely come back and buy. The service I received for my issue with my 5g modem was top tier from Icesis (not sure how to spell her name ). A huge thank you to the manager also.”
“I recently had an outstanding experience at this T-Mobile, thanks to Daniel. I was stressed about a faulty Apple Watch repair, and had gone back and forth with the insurance company and another T-Mobile store, but Daniel immediately put me at ease with his friendly and professional approach.
He listened attentively, while still helping another customer as well! He looked at my watch and account while clearly explaining the repair and warranty process. His patience and thoroughness were great. Daniel's expertise in Apple products and T-Mobile services made for a smooth and efficient visit. I am expecting to receive my new watch in the next couple of days!!
I left the store completely satisfied and genuinely appreciative. Daniel is a true asset to T-Mobile, turning a frustrating situation into a positive one. Thank you, Daniel, for your exceptional service!”
“OMG!!!??? Gimal Evans at the Covington location was amazing! Great customer service! Also help my Husband and I with our account! We are very much appreciated. Thank you again Gimal”
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“First, you can’t beat the cost and I have not had a single issue with my service! Second, I love when I have questions I can talk with an actual person versus suffering through an automated nightmare. Make the switch!”