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“Race-Parts had an stocking error that was going to delay receipt of my order. Rather than ignore this or send me an automated update saying, “sorry your item is delayed,” a member reached out personally to resolve the problem.
Ben Paddick provided an accurate wait time and offered to overnight the item once it was in stock.
I told him that I didn’t need it overnighted but that transparency and being honest was important to me given the number of drop shippers not keeping count of what’s in stock and then taking your money for an order they can’t fulfill.
Despite recovering from surgery, Ben got back to me, and sent me the item using next day air.
I am very pleased with this service and will return to this company for business.”
“Had some minor detailed items handled for my 86 Corvette. All the work was done very well and I really appreciate he was willing to take a relatively small job and treat it so well. Highly recommend.”
“The advance auto parts store in Dahlonega has an exceptional team. They were able to help me solve a power problem during the latest ice storm. I can’t say enough nice things about them.”
“I called ahead to see if they had a product that I needed in stock and the gentleman went and checked and set it aside for me until I could arrive. He was there when I arrived ans as soon as I said I had called, he had the product right there. It was so easy and he was so kind!”
“I took my pop-up to Otto thinking I would need to replace my a/c. He diagnosed the problem for me and turned out to be a burnt up capacitor. Saved me big bucks. He also replaced and repaired one of my tail lights and fixed my trailer wiring connector for me as well as figured out the wiring on my trailer battery connections all free of charge. He and his son were super friendly and a real pleasure to do business with.”
Auto Parts
Auto Parts
Auto Parts
Auto Parts
Auto Parts
Auto Parts
“If you look up "customer service" in the dictionary, youll find Marshall's auto parts. Never had a problem with these guys. If they dont have what you need, theyll have it the next day. My #1 parts store for sure, and will continue to be.”